Sabrina Washington
Tampa,FL
Summary
Dynamic retail professional with a proven track record at Walmart Supercenter, excelling in team building and customer service. Skilled in merchandising and project management, I have successfully trained employees and enhanced customer satisfaction through innovative strategies. Committed to driving operational excellence and fostering a positive team environment.
Overview
12
12
years of professional experience
Work History
Front End Team Lead
Walmart Supercenter
Brandon, FL
10.2023 - Current
- Led front-end operations to ensure smooth customer transactions.
- Trained and mentored team members on customer service standards.
- Coordinated staff schedules to meet peak business demands.
- Replenish sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving conflicts and concerns.
- Sought ways to improve processes and services provided.
Store Manager
Family Dollar Stores
02.2013 - 09.2023
- Manager a team of 8 – 10 employees
- Recruiting, Hiring, training & developing new employees
- Perform all opening and closing procedures
- Creating weekly work schedules for employees
- Delegating daily responsibilities
- Unloading and stocking freight
- Overseeing timesheets and approving timesheets
- Creating annual performances and evaluations
- Organizing store marketing
- Preparing daily deposits
- Implementing all operational and merchandising directions
- Customer Service – Answer customer questions and resolving customer inquiries and concerns.
Education
Associate Degree - Business Administration and Management
University of Phoenix
Temple Terrace, FL06.2015
Skills
- Strong customer service and communication skills
- Able to manage the profitable operation of retail stores
- Successful Merchandising
- Customer service
- Team building
- Employee training
- Project management
- Visual merchandising
- Conflict resolution
- Staff scheduling
Timeline
Front End Team Lead
Walmart Supercenter
10.2023 - Current
Store Manager
Family Dollar Stores
02.2013 - 09.2023
Associate Degree - Business Administration and Management
University of Phoenix
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