Samuel Migre
Mansfield,MA
Summary
Proven leader at Walmart, adept in customer service and financial management, significantly enhanced team efficiency and customer satisfaction. Expert in training and mentoring, with a knack for problem-solving and conflict management, ensuring operational excellence and achieving sales targets. Ambitious retail manager with 15 years of experience and passion for local retail industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Overview
8
8
years of professional experience
Work History
Front End Team Lead
Walmart
Walpole, MA
08.2024 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
Front End Coach
Walmart
Avon, MA
11.2020 - 08.2024
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
Front End Team Lead
Walmart
Halifax, MA
11.2019 - 11.2020
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Meat and Produce Department Manager
Walmart
Halifax, MA
04.2017 - 10.2019
- Priced produce to achieve margin and sales goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated with store management to achieve overall store goals and targets.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Developed strong vendor relationships for consistent product availability and competitive pricing.
- Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
- Conducted regular staff training sessions to ensure proper handling of produce items and compliance with food safety standards.
Education
Bachelor Of Business - Business Administration And Management
Bridgewater State University
Bridgewater, MABachelor Of Business - Business Administration And Management
University of Vermont
Burlington, VTSilver Lake Regional High School
Kingston, MA05.2011
Skills
- Customer Service
- Problem-solving skills
- Time Management
- Cash Handling
- Relationship building and management
- Training and mentoring
- Goals and performance
- Employee Motivation
- Staff Management
- Team Supervision
- Complaint resolution
- Staff Supervision
- File Management
- Conflict Management
- Effective Planning
- Performance Improvement
- Fraud prevention
- Order Management
- Marketing knowledge
- Word Processing
- Financial Management
- Price Verification
- Budgeting and finance
- Teamwork and Collaboration
- Friendly and Helpful
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Multitasking
- Team Cooperation
- Creative Thinking
- Active Listening
- Adaptability and Flexibility
- Goal-Driven
- Decision-Making
- Cash counting
Timeline
Front End Team Lead
Walmart
08.2024 - Current
Front End Coach
Walmart
11.2020 - 08.2024
Front End Team Lead
Walmart
11.2019 - 11.2020
Meat and Produce Department Manager
Walmart
04.2017 - 10.2019
Bachelor Of Business - Business Administration And Management
Bridgewater State University
Bachelor Of Business - Business Administration And Management
University of Vermont
Silver Lake Regional High School