Alyssa Sowers
Medical Secretary
Carrolltown,PA
Summary
Detail-oriented professional with experience working with insurances, maintaining confidential medical records, and overseeing medical administrative operations. Skilled at multitasking in fast-paced, time-sensitive environments. Strong communicator known for accuracy, reliability, and clear documentation.
Overview
7
7
years of professional experience
Work History
Medical Secretary
Patton Family Medical Center
07.2025 - Current
- Greet and assist patients, manage office communications, and handle a high volume of scheduling and documentation tasks.
- Verify insurance coverage, process pre-authorizations, and ensure accuracy in patient and billing information.
- Maintain detailed medical records and patient confidentiality in compliance with HIPAA.
- Coordinate provider schedules, imaging, lab tests, and specialist referrals.
- Regularly update electronic medical records (eClinicalWorks) to ensure documentation accuracy.
Medical Secretary/ Physical Therapy Aide
Vantage Physical Therapy
09.2024 - 06.2025
- Process insurance claims and verify coverage for patient treatments.
- Manage patient scheduling and communication, maintaining an organized, efficient office environment.
- Support physical therapists during patient sessions and assist with patient flow to improve efficiency.
- Ensure a clean and safe clinical environment through equipment maintenance and sanitization.
Waitress
Abel’s Beaver Street Cafe
07.2020 - 09.2024
- Delivered high-quality customer service, managed simultaneous tables in a fast-paced environment, and ensured order accuracy.
- Handled cash and credit transactions, consistently maintaining accuracy and professionalism.
- Trained new team members and contributed to a cooperative work environment.
Waitress
Erma Jean’s Restaurant
10.2018 - 03.2020
- Provided efficient, friendly service to ensure positive customer experiences.
- Supported daily operations by multitasking in hosting, serving, and cleaning roles.
- Handled cash and credit transactions, consistently maintaining accuracy and professionalism.
Education
Mount Aloysius College
Cresson, PAHigh Honors High School Graduate - undefined
Cambria Heights High School
Patton, PA06.2021
Skills
- Strong customer service and client support
- Insurance verification and claims processing
- Professional written and verbal communication
- Professional phone etiquette
- Confidential record management (HIPAA compliance)
- Multitasking and time management
- Scheduling and administrative coordination
- Attention to detail and accuracy
- Medical documentation and EMR systems
- Time management and prioritization
- Reliable and dedicated to my work
- Microsoft Office Suite and Google Workspace
Timeline
Medical Secretary
Patton Family Medical Center
07.2025 - Current
Medical Secretary/ Physical Therapy Aide
Vantage Physical Therapy
09.2024 - 06.2025
Waitress
Abel’s Beaver Street Cafe
07.2020 - 09.2024
Waitress
Erma Jean’s Restaurant
10.2018 - 03.2020
High Honors High School Graduate - undefined
Cambria Heights High School
Mount Aloysius College