Alyssa Splenser
Lufkin ,TX
Summary
Detail-oriented receptionist with strong organizational and time management skills. Experienced in managing patient schedules and facilitating communication between medical staff and clients, leading to improved workflow efficiency and patient satisfaction. Dedicated student working toward a bachelors degree in nursing.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Receptionist
Splenser Family Medicine
09.2020 - Current
- Provided exceptional front-desk support, enhancing patient experience and satisfaction levels.
- Managed patient scheduling using electronic health record systems to optimize workflow efficiency.
- Coordinated communication between medical staff and patients, ensuring accurate information exchange.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science -
Bachelor of Science - Nursing
Stephen F. Austin State University
Nacogdoches, TX12.2026
Skills
- Organization skills
- Time management
- Telephone communication
- Data entry
- Appointment scheduling
- Patient interaction
- Schedule management
- Documentation and reporting
Certification
BLS Certifications
Stop the Bleed Certification
Narcan Training
BIO/PPE Training
Relevant Clinical Experience
Emergency Department:
- CHI St. Lukes, Lufkin, Texas, 12 hours
- Woodland Heights, Lufkin, Texas, 12 hours
Intensive Care Unit:
- Woodland Heights Medical Center, Lufkin, Texas, 48 hours
Medical-Surgical:
- CHI St. Lukes, Lufkin, Texas, 48 hours
- Nacogdoches Medical Center, Nacogdoches, Texas, 48 hours
Operating Room:
- CHI St. Lukes, Lufkin, Texas, 8 hours
Cardiac Rehabilitation:
- CHI St. Lukes, Lufkin, Texas, 9 hours
Family Medicine:
- Nacogdoches Family Medicine, Nacogdoches, Texas, 9 hours
Postpartum:
- Nacogdoches Medical Center, Nacogdoches, Texas, 8 hours
Nursery:
- Nacogdoches Medical Center, Nacogdoches, Texas, 8 hours
NICU:
- Nacogdoches Medical Center, Nacogdoches, Texas, 8 hours
Labor and Delivery:
- Nacogdoches Medical Center, Nacogdoches, Texas, 8 hours
Women's Services:
- Nacogdoches Women's Center, Nacogdoches, Texas, 9 hours
Pediatric Intensive Care Unit:
- McLane's Children's Hospital, Temple, Texas, 8 hours
School Nursing:
- Early Childhood Research Center, Nacogdoches, Texas, 4 hours
- Carpenters Elementary, Nacogdoches, Texas, 9 hours
- Mike Moses Elementary, Nacogdoches, Texas, 9 hours
Pending:
Emergency Department:
- Nacogdoches Medical Center, Nacogdoches, Texas, 60 hours
Timeline
Receptionist
Splenser Family Medicine
09.2020 - Current
Bachelor of Science -
Bachelor of Science - Nursing
Stephen F. Austin State University