Alyssa Spray
Sonic
McEwen,TN
2027
years of professional experience
Dedicated Assistant Manager with a proven track record in customer service and team leadership. Skilled in problem-solving and process improvement, enhancing customer satisfaction, operational efficiency, and cleaning efficiency to the prior expectations. Also a rule follower, and a reliable worker.
Work History
Assistant Manager
4 Years 6 Months- Assisted in training new staff on operational procedures and customer service standards.
- Managed daily inventory levels, ensuring product availability and minimizing waste.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Dog Daycare Attendant
- Supervised daily activities and interactions of dogs in daycare environment.
- Ensured cleanliness and safety of play areas through regular inspections and maintenance.
- Administered basic care, including feeding, grooming, and administering medication as needed.
- Provided excellent customer service by communicating with pet owners regarding their pets' needs and well-being.
- Assisted in training new staff on proper animal handling techniques and safety protocols.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Ensured safe and engaging environment for dogs by closely monitoring their interactions and promptly addressing any signs of distress or aggression.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Staff training and development
Staff supervision
Workload management
Recruiting and interviewing
Hiring and training
Customer relationship management
Timeline
Assistant Manager
Sonic
02.2022 - CurrentRead More
Dog Daycare Attendant
Stilley Kennels
2020 - 2022Read More
Mcewen High School
High School Diploma
Read More