Alyssa St. Charles
Mt Morris,MI
Summary
Detail-oriented Medical Assistant with strong HIPAA compliance and patient-focused care skills. Committed to enhancing patient satisfaction through effective scheduling and teamwork.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Advanced Cardiovascular Clinic
Flushing, MI
02.2022 - Current
- Boarding procedures with local hospitals.
- Assisted in patient examinations, ensuring comfort and safety during visits.
- Collected and documented patient medical histories accurately to facilitate effective treatment plans.
- Managed appointment scheduling and follow-up calls, optimizing clinic workflow and patient satisfaction.
- Educated patients on medication usage, lifestyle modifications, and preventive care strategies.
- Collaborated with healthcare providers to streamline communication regarding patient care needs and updates.
- Verifying insurance coverages.
Restaurant Shift Manager
Highland House Cafe and Carryout
White Lake, MI
01.2015 - 02.2022
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on customer service protocols and food safety practices.
- Managed inventory levels, placing orders to maintain stock and reduce waste.
- Implemented staffing schedules, optimizing workforce management for peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Education
High School Diploma -
Holly High School
Holly, MI05-2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Patient-focused care
- Reliable team player
Timeline
Medical Assistant
Advanced Cardiovascular Clinic
02.2022 - Current
Restaurant Shift Manager
Highland House Cafe and Carryout
01.2015 - 02.2022
High School Diploma -
Holly High School