Alyssa Stiles
Lansing,MI
Summary
A highly detail-oriented professional with extensive administrative and customer service experience. Vast knowledge of conducting thorough reviews of various documents, completing quality checks of paperwork, and ensuring full regulatory compliance. A proven ability to build trust and rapport with customers, deliver exceptional service, and provide individualized, expert support on various customer issues. Adept at managing diverse account-related concerns and collaborating with team members to ensure smooth workflow of daily tasks and completion of projects to meet deadlines. Dedicated to ensuring company operations are aligned with company goals and objectives.
Overview
9
9
years of professional experience
Work History
Member Experience Associate
Lake Trust Credit Union
07.2022 - Current
- Educate members on the benefits of various products and services, including specialty and business accounts, to help them achieve their financial goals and maximize their benefits from the Credit Union.
- Use effective communication and listening skills to identify members needs and provide customized solutions.
- Provide information and guidance on various loan products, including collateral and personal loans, leveraging strong interpersonal skills to build trust and confidence to effectively originate, process, and close loan applications.
- Support members with estate planning, trust management, and business account openings, proactively listening to their needs and addressing their concerns with professionalism and empathy.
- Conduct thorough reviews of daily, weekly, and monthly audits to ensure full compliance with all relevant policies and regulations, effectively mitigating risks and maintaining operational excellence.
- Manage diverse account-related concerns, ranging from fraud prevention to ACH set-ups and online banking support.
- Conduct quality checks of branch paperwork, ensuring accuracy and completeness of all relevant forms and documents.
- Ensure strict compliance with all regulatory and legal requirements, and maintain the highest standards of ethical and professional conduct.
- Foster a culture of collaboration, teamwork, and continuous learning by coaching and mentoring peers, sharing knowledge, and promoting a positive work environment.
Assistant Manager
Tom's Fuel and Wash
05.2017 - 06.2022
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction and generated repeat business through exceptional customer service and by addressing and resolving complaints promptly.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Train new employees to excel above company standards by promoting and demonstrating an excellent work ethic and leadership qualities.
- Developed strong working relationships with staff, fostering a positive work environment.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforce company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensure compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Certified Nursing Assistant
Green Acres Assisted Living Facility
10.2016 - 04.2017
Waitress
Red Tomato
08.2015 - 09.2016
Education
No Degree - General Associate
Lansing Community College
Lansing, MI05-2026
Certificate - Financial Institutions
Lansing Community College
Lansing, MI12-2025
High School Diploma -
Portland High School
Portland, MI01-2016
Certified Nursing Assistant
Heartlands Institute of Technology
Ionia, MI01-2015
Skills
- Exceptional communication
- Effective decision making
- Relationship building
- Time management
- Organization
- Administrative Support
- Operations Coordination
- Document processing
Timeline
Member Experience Associate
Lake Trust Credit Union
07.2022 - Current
Assistant Manager
Tom's Fuel and Wash
05.2017 - 06.2022
Certified Nursing Assistant
Green Acres Assisted Living Facility
10.2016 - 04.2017
Waitress
Red Tomato
08.2015 - 09.2016
No Degree - General Associate
Lansing Community College
Certificate - Financial Institutions
Lansing Community College
High School Diploma -
Portland High School
Certified Nursing Assistant
Heartlands Institute of Technology
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