Alyssa Suppa
Boonton,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Marketing Administrative Assistant
Rockaway River Country Club
03.2023 - Current
- Enhanced brand awareness by implementing strategic marketing campaigns and social media management.
- Increased customer engagement by creating compelling email newsletters and promotional materials.
- Designed and developed event flyers for distribution among membership.
Server/Bartender
Rockaway River Country Club
05.2021 - 03.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and to perform duties.
Server
Caldwell Seafood
04.2021 - 01.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Food Service Team Member
Disney College Program
August - 2022
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Coordinated guest relations to boost satisfaction and brand loyalty.
- Maintained professional demeanor during interactions with guests and co-workers.
Manager
Gencarelli's Pizzeria & Restaurant
02.2018 - 05.2021
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
Bachelor of Science - Marketing
William Paterson University of New Jersey
Wayne, NJ05.2023
High School Diploma -
Montville Township High School
Montville, NJ06.2020
Skills
- Point of Sale (POS) System Operations
- Conflict and Complaint Resolution
- Email marketing
- Customer Service and Rapport
- Campaign management
- Promotional material design
Timeline
Marketing Administrative Assistant
Rockaway River Country Club
03.2023 - Current
Server/Bartender
Rockaway River Country Club
05.2021 - 03.2023
Server
Caldwell Seafood
04.2021 - 01.2023
Manager
Gencarelli's Pizzeria & Restaurant
02.2018 - 05.2021
Food Service Team Member
Disney College Program
August - 2022
Bachelor of Science - Marketing
William Paterson University of New Jersey
High School Diploma -
Montville Township High School
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