Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Alyssa Sursely

Kalamazoo,MI

Summary

Accomplished Assistant Manager with a proven track record in sales, personnel and inventory management, and accounting. Committed to mastering company products and services to provide top-notch customer service. Currently pursuing a Bachelor's degree in Business Administration and minoring in Computer Sciences online with a GPA of over 3.9. Known for fostering teamwork, leadership, and motivation, with a knack for building strong customer relationships. Utilizes independent decision-making and sound judgment to drive company success, while enhancing employee engagement and performance through training and morale-building techniques.

Overview

4
4
years of professional experience

Work History

Service Advisor

Loves Travel Stop
09.2024 - Current
  • -Supervised daily operations of the truck care shop, including managing timely WO completion, resolving conflicts, and ensuring seamless communication between mechanics, drivers, and client companies.
  • -Oversaw inventory management: tracked usage, organized and maintained bin systems, and implemented strategies to ease part identification and replenishment.
  • -Acted as the key point of contact for customer concerns and service coordination, delivering excellent customer service under pressure.

Crew Trainer and Shift Lead

Loves Travel Stop
03.2022 - 09.2024
  • -Addressed customer concerns and resolved issues promptly, contributing to a positive and welcoming atmosphere at Love's Travel Stops.
  • -Implemented and enforced operational procedures to maintain a clean, organized, and safe environment for both employees and customers.

Waitress

Club Car Bar & Grill
03.2021 - 09.2021
  • -Provided exceptional customer service by promptly greeting guests, taking orders, and ensuring a positive dining experience.

Education

Undergrad - Business Administration

Southern New Hampshire University
08.2025

Diploma - undefined

Otsego High School
Plainwell, MI
06.2020

Skills

  • Excellent Communication Skills
  • Multitasking and organization
  • Service recommendations
  • Problem Solving
  • Customer relationship management
  • Client rapport
  • Workflow management
  • Goal-oriented mindset
  • Stress Tolerance
  • Computer skills

Awards

Heart of Loves Award, Loves Safety Award, Perfect attendance, Patriots Pen, Certificate of Achievement, 4-H Above and Beyond

Timeline

Service Advisor

Loves Travel Stop
09.2024 - Current

Crew Trainer and Shift Lead

Loves Travel Stop
03.2022 - 09.2024

Waitress

Club Car Bar & Grill
03.2021 - 09.2021

Diploma - undefined

Otsego High School

Undergrad - Business Administration

Southern New Hampshire University

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