Alyssa Sydow
Greenbrier,AR
Summary
Experienced in customer service with a focus on resolving challenges through effective communication and problem-solving. Adept at building and maintaining customer relationships via phone and digital platforms, ensuring high levels of satisfaction and loyalty. Proven leadership in customer engagement initiatives, ready to deliver exceptional service in a remote setting.
Overview
9
9
years of professional experience
Work History
Marketing Manager
Dale's Clothing
Searcy, AR
01.2022 - 04.2023
- Maximize brand Identity by promoting the business via 4 social media platforms with over 22,000 users
- Create content for 30+ posts per week to boost revenue and client interaction
- Identify, plan and create 5+ targeted weekly to grow customer engagement and conversion rates, boosting revenue by $175,000 over the past year
- Serve as Project Manager for all social media, company website, and application campaigns to ensure successful execution as a team of 4
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Small Business Owner
Shop Knox Apparel
Searcy, AR
01.2019 - 01.2022
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Developed and implemented strategies to increase online presence of emerging social media networks
- Hired, managed and developed a team of 6 direct reports
- Responsible for strategizing and developing website launch, layouts, visual appearance, and customer experience
- Facilitated and executed procurement of new inventory from a variety of markets
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Sales Associate
Blackbird Clothing
Searcy, AR
08.2014 - 05.2017
- Responsible for advertising about store events, sales, and new arrivals via social media
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Opened and Closed on weekends and completed next day re-opening procedures including managing monetary intake
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Searcy High School
05.2017
Skills
- Project management
- Client engagement and outreach
- Customer Relationship Management (CRM)
- B2C Marketing
- Relationship Development
- Customer Satisfaction
- Entrepreneurial Mindset
- Problem-solving abilities
- Customer Acquisition
Timeline
Marketing Manager
Dale's Clothing
01.2022 - 04.2023
Small Business Owner
Shop Knox Apparel
01.2019 - 01.2022
Sales Associate
Blackbird Clothing
08.2014 - 05.2017
High School Diploma -
Searcy High School