Alyssa Tabron
Monticello,NY
Summary
Dynamic Customer Support Specialist with a proven track record at Dicks Sporting Goods, excelling in problem-solving and customer engagement. Skilled in utilizing CRM software to enhance client relationships and streamline service delivery, achieving high satisfaction levels through effective communication and team collaboration. Committed to fostering a positive customer experience.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Dicks Sporting Goods
Middletown, NY
09.2025 - Current
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer issues efficiently, ensuring high satisfaction levels through attentive support.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Utilized point-of-sale systems to process transactions accurately and maintain inventory records.
Front Desk Receptionist
Excel Physical Therapy & Wellness
Liberty, NY
10.2024 - 07.2025
- Welcomed guests and managed check-in/check-out processes efficiently.
- Answered multi-line phone system, directing calls to appropriate departments.
- Maintained organized front desk area, ensuring professional appearance at all times.
- Scheduled appointments and coordinated meeting room bookings for staff and clients.
- Verify Insurance, Collect Copay.
- Medical Billing.
Home Health Aide
High Standard HomeCare
Monticello, NY
09.2023 - 10.2024
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored vital signs and documented health changes to maintain accurate client records.
- Provided companionship and emotional support, enhancing overall well-being for clients.
- Administered medications as prescribed, adhering to safety protocols and guidelines.
Assistant Manager/Sales Associate
Footlocker
Newark, NJ
06.2022 - 09.2023
- Assisted in daily operations to streamline workflow and enhance team efficiency.
- Coordinated staff schedules to optimize resource allocation and maintain productivity levels.
- Implemented training sessions for new hires, fostering a collaborative team environment.
- Monitored inventory levels, ensuring timely replenishment to meet customer demand.
Medical Receptionist
St.Ann Ortho Fitting LLC- Dr. Peter Lontai
Elizabeth, NJ
09.2020 - 06.2022
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated communication between patients and medical staff, ensuring seamless information exchange.
- Processed insurance claims and verified patient coverage, maintaining compliance with regulations.
- Implemented office procedures that improved patient check-in efficiency and reduced wait times.
Education
High School Diploma -
Bloomfield Highschool
Bloomfield, NJSkills
- Problem-solving
- Conflict resolution skills
- Customer engagement strategies
- Customer relationship management software
- Data entry
- Customer relationship building
- Team leadership
- Time management
- Verbal and written communication
Timeline
Customer Support Specialist
Dicks Sporting Goods
09.2025 - Current
Front Desk Receptionist
Excel Physical Therapy & Wellness
10.2024 - 07.2025
Home Health Aide
High Standard HomeCare
09.2023 - 10.2024
Assistant Manager/Sales Associate
Footlocker
06.2022 - 09.2023
Medical Receptionist
St.Ann Ortho Fitting LLC- Dr. Peter Lontai
09.2020 - 06.2022
High School Diploma -
Bloomfield Highschool