Alyssa Tamlyn-Hayden
North Andover,MA
Summary
Experienced project and event manager seeking a new opportunity in business administrative support. Proven ability to manage multiple projects while ensuring high stakeholder satisfaction throughout the process. Skilled in staff supervision, vendor relations, and meticulous documentation. Committed to delivering results with attention to detail and diligence in tracking.
Overview
11
11
years of professional experience
Work History
Event Manager
Andover Country Club
Andover, USA
03.2025 - Current
- Andover Country Club is an elegant, luxury, family-oriented golf and country club with strong ties to tradition and history, offering members and guests the highest level of service and hospitality.
- Coordinated event logistics for weddings and corporate functions at a prestigious country club.
- Managed vendor relationships to ensure smooth execution of events and services.
- Designed event layouts and decor to enhance guest experiences and satisfaction.
Floral Assistant (Freelance)
Karla Cassidy Designs
Beverly, USA
05.2023 - Current
- Karla Cassidy Designs creates unique, yet personalized floral designs for wedding and event clients.
- Assisted in arranging floral designs for various events and occasions.
- Maintained inventory of flowers and supplies for daily operations.
- Provided exceptional customer service by addressing client inquiries and needs.
Signature Events Steward (Contract Position)
The Trustees of Reservations
Beverly & North Andover, USA
09.2024 - 01.2025
- The Trustees of Reservations is the nation’s premier property conservation and preservation organization.
- Maintained cleanliness of facilities and grounds for visitor enjoyment.
- Assisted with event setup and breakdown for community programs.
- Managed inventory of supplies and equipment for operational needs.
Luxury Travel Coordinator & Administrative Support (Contract Position)
D.A. Luxury Travel
Boston, USA
03.2024 - 08.2024
- D.A. Luxury Travel, Inc. is a premier travel agency specializing in high-end, luxury vacations and unforgettable adventures for discerning clients.
- Coordinated travel arrangements for high-profile clients across various destinations.
- Managed vendor relationships to secure optimal rates and services for clients.
- Scheduled complex itineraries, ensuring seamless transitions between flights and accommodations.
Wedding & Event Coordinator
Bramble Hospitality Group
Topsfield, USA
06.2021 - 01.2024
- Coordinated high-quality food for client events.
- Coordinated wedding logistics and timelines for various client events.
- Collaborated with vendors to secure services and manage contracts effectively.
- Designed personalized wedding themes and décor in line with client visions.
Administrative Assistant, CRM Migration (Term of Project)
Ciclismo Classico
Arlington, USA
03.2021 - 06.2021
Luxury Travel Planning and Service Coordinator
Thomson Collection
Watertown, USA
08.2018 - 10.2019
Customer Service & Info Desk Associate (Volunteer/Seasonal Employee)
Boston Public Market Association
Boston, USA
07.2015 - 12.2018
Activities and Events Coordinator
Marriott Vacation Club Pulse at Custom House
Boston, USA
08.2017 - 08.2018
Events Assistant
Epilepsy Foundation New England
Wilmington, USA
04.2016 - 08.2016
Global Registration Administrator (Contract Position)
Corporate Rewards
Boston, USA
05.2015 - 11.2015
Education
Bachelor of Science - Environmental Studies, Sociology
Colby-Sawyer College
New London, NH01-2012
Semester at Sea - Global Travel and Study Abroad Program
Institute For Shipboard Education
University Of Virginia01-2010
Skills
- Event management software
- Event management and coordination
- Event scheduling tools
- Travel coordination tools
- Itinerary planning tools
- Vendor service coordination
- Budget management
- Salesforce
- Customer relationship management
- Asana project management
- Project coordination
- Website management
- Email marketing tools
- Document sharing platforms
- Microsoft Office Suite
- Mac and Windows platforms
- Social media promotion
- Problem solving
- Creative thinking
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Client meetings
Additional Work And Volunteer Experience
- Telephone Sales/Customer Service (Online/Mail-order Bookstore)
- Retail Associate
- Habitat for Humanity (Domestic/International)
- Horizons for Homeless Children (Gala Volunteer)
- American Cancer Society Relay for Life Volunteer (6 years)
- Baraka Community Wellness (Event Volunteer)
Technology Skills
- Proficient on Mac and Windows Platforms; Microsoft Office Suite and other business applications
- Experienced with TripSuite Database, Asana Project Management, AXUS Itinerary App, Planning Pod
- Salesforce, WordPress, Squarespace, iContact, Wetu Itinerary Builder, ShareFile
Relevant Experience
Worked with travel planning team on software migration from ClientBase to TripSuite client database., Responsible for all wedding and event details including day-of paperwork, vendor meetings and follow-ups, rental orders, décor drop off/pick up, and rehearsals., Streamlined travel post-sales processes, including the standardization of client information packets, itineraries, tipping guidelines, contact lists, travel and transfer details and suggested packing lists. Provided written guides for preparation and in-country expectations., Solicited travel client feedback to build organizations’ online presence and review ratings., Primary contact for all components of travel prospect email campaigns, using 829 (content management) and iContact (email marketing)., Responsible for content and photographic edits and additions to travel company website, using WordPress., Managed all customer registrations for NetApp Insight conference; Las Vegas and Berlin conferences; Main point of contact in US for all inquiries regarding both events., Grew social media presence for non-profit organizations (LinkedIn, Facebook, Twitter, Instagram)., Solicited new and returning clients and provided services from initial booking through event completion., Specialized in high-end weddings, handled advance meetings with couples and families to finalize day-of-event details including menu, floral, music and custom services. Upsold additional services to enhance events., Provided day-of hosting services including management of catering and service staff, and direction of event and vendor logistics. Handle last-minute changes to meet full client satisfaction., Provided stewardship and visitor services for two of The Trustees’ major signature events - Halloween on the Hill and Winterlights - including setup, daily operations, client interactions, and breakdown., Planned, executed and attended group food and wine tastings, vendor showcases, open houses, and public events., Participated in overall management of events, catering staff, client policies and procedures, and vendor feedback., Directly engaged with top-tier resort guests in social and entertainment activities (tours, tastings, etc.) for major hotel brand, consistently delivering high levels of guest interaction and customer satisfaction., Lead leisurely-paced guest walking tours through Boston's unique neighborhoods, sharing history and culture, as well as on-site social events to promote activity and conversation., Coordinated major event planning and implementation for national non-profit foundation and university alumni organization., Boston Public Market Edible Boston Launch Party, BPM Harvest Party, Happy Hour & Beer Garden Event Lead., Provided planning, booking and documentation for point-to-point travel, accommodations, dining, and experiences in support of CEO and leads of luxury travel company., Handled itinerary management (before and during trips) for top-tier business and leisure clients. Researched new travel locations and provided reports for future client options., Proposed, designed, and successfully sold luxury trips to Peru, Ecuador, and the Galapagos. Upsold clients on trip “extras” including special tours, meals, customized activities, and unique entertainment experiences., Provided full concierge services to clients prior to, during and after trips, communicating with in-country partners and agents, addressing transportation issues and emergencies, and handling changes in real-time., Developed close professional relationships with travel clients to build trust in the planning process and enhance personalization of trips., Identified prospects and compiled information in custom CRM database. Made initial contact with prospective clients, with contact through phone calls and emails., Traveled to Peru on Familiarization Trip to prepare for contributing to overall sales goals. Trip included hotel inspections, interactions with in-country partners and tour experiences., International and North American Travel Experience: Ireland, Peru, Greece, Bermuda, England (personal and business), Japan, China, Viet Nam, India, Mauritius, South Africa, Ghana, Brazil, Canada., Visited over 20 of the United States, including Hawaii.
Timeline
Event Manager
Andover Country Club
03.2025 - Current
Signature Events Steward (Contract Position)
The Trustees of Reservations
09.2024 - 01.2025
Luxury Travel Coordinator & Administrative Support (Contract Position)
D.A. Luxury Travel
03.2024 - 08.2024
Floral Assistant (Freelance)
Karla Cassidy Designs
05.2023 - Current
Wedding & Event Coordinator
Bramble Hospitality Group
06.2021 - 01.2024
Administrative Assistant, CRM Migration (Term of Project)
Ciclismo Classico
03.2021 - 06.2021
Luxury Travel Planning and Service Coordinator
Thomson Collection
08.2018 - 10.2019
Activities and Events Coordinator
Marriott Vacation Club Pulse at Custom House
08.2017 - 08.2018
Events Assistant
Epilepsy Foundation New England
04.2016 - 08.2016
Customer Service & Info Desk Associate (Volunteer/Seasonal Employee)
Boston Public Market Association
07.2015 - 12.2018
Global Registration Administrator (Contract Position)
Corporate Rewards
05.2015 - 11.2015
Bachelor of Science - Environmental Studies, Sociology
Colby-Sawyer College
Semester at Sea - Global Travel and Study Abroad Program
Institute For Shipboard Education