Alyssa Thomas
Atlanta,GA
Summary
Results-driven professional with expertise in emergency communication and customer support. Proven track record in maintaining clear communication in crisis situations and enhancing service quality through effective training of dispatch teams, leading to improved public safety and customer experiences.
Overview
7
7
years of professional experience
Work History
E911 Dispatcher
Georgia Tech Police Dept
Atlanta, GA
12.2023 - Current
- Prioritize and dispatch emergency calls using computer-aided dispatch (CAD) systems
- Maintained clear, calm communication in high-pressure situations to ensure public safety and effective incident response
- Trained and mentored new dispatchers on protocols, systems, and best practices
Customer Service Representative
Self Storage
Atlanta, GA
08.2023 - 12.2023
- Resolved customer inquiries and issues promptly with a focus on satisfaction
- Managed service transactions, facilitated rentals, and supplied facility information for customer inquiries
- Ensured seamless customer experiences through proactive communication
EAP Consultant
Elevance Health
Atlanta, GA
12.2021 - 08.2023
- Educated employees on Employee Assistance Program (EAP) services through targeted outreach efforts, improving program awareness
- Responded to inquiries and provided program guidance to policyholders and providers, enhancing understanding of EAP services
- Developed strong vendor relationships to facilitate effective delivery of specialized EAP services
Police Dispatcher
MARTA Police Department
Atlanta, GA
07.2019 - 07.2021
- Answered emergency and non-emergency calls, assessed situations, and dispatched appropriate personnel to ensure timely response
- Maintained clear, calm communication in high-pressure situations to facilitate efficient incident response and enhance public safety
Education
Google Project Management Certificate -
Borough of Manhattan Community College - The City University of New York
New York, NYSkills
- Customer Service & Support
- Emergency Protocols & Response Coordination
- Strong Verbal & Written Communication
- High Memory Retention
- Call Handling & Information Gathering
- Conflict Resolution
Timeline
E911 Dispatcher
Georgia Tech Police Dept
12.2023 - Current
Customer Service Representative
Self Storage
08.2023 - 12.2023
EAP Consultant
Elevance Health
12.2021 - 08.2023
Police Dispatcher
MARTA Police Department
07.2019 - 07.2021
Google Project Management Certificate -
Borough of Manhattan Community College - The City University of New York