Kayla Robertson
College Park,Ga
Summary
Offering strong problem-solving abilities and excellent communication skills, eager to learn and develop in fast-paced emergency response environment. Brings understanding of emergency protocols and effective use of communication systems to role. Ready to use and develop critical thinking and multitasking skills in role.
Overview
6
6
years of professional experience
Work History
E911 Dispatcher
City of Atlanta
180 Peachtree St, Atlanta GA 30303
02.2024 - Current
- Supported public safety by accurately entering critical information into computer-aided dispatch systems.
- Reduced response times for non-emergency services through efficient routing of calls to appropriate agencies as needed.
- Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
- Built rapport with emergency service personnel through clear communication and collaboration on shared objectives during crisis events.
- Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
- Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
Security Officer
HSS Security
Atlanta, GA
08.2021 - 01.2024
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises by foot
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors
- Reported suspicious activities and persons to law enforcement
- Checked and verified photo identification prior to granting facility access
Daycare Teacher
Totally4 Kids
College Park, GA
02.2020 - 04.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Engage with children on an individual basis to build positive relationships and promote learning
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Allowed for ample outdoor recreation time to support physical development
Cashier
Churches
Riverdale, GA
09.2018 - 12.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
Education
High School Diploma -
Georgia Connections Academy
Duluth, GA05.2020
N/a -
North Clayton High School
Atlanta, GA05.2017
Skills
- Communication
- Interior and Exterior Patrol
- Superior Customer Service
- Report Generation
- Shift Work
- Active Listening
- Product Knowledge
- Staff Training
- Well Control
- Sanitation and Hygiene
- Typing speed
- Incident command system
- Emergency protocols
- Law enforcement procedures
- Stress tolerance
- Teamwork and collaboration
Timeline
E911 Dispatcher
City of Atlanta
02.2024 - Current
Security Officer
HSS Security
08.2021 - 01.2024
Daycare Teacher
Totally4 Kids
02.2020 - 04.2020
Cashier
Churches
09.2018 - 12.2019
High School Diploma -
Georgia Connections Academy
N/a -
North Clayton High School