Kellie DeRossette Smith
Nicholasville,KY
Summary
Calm communicator with extensive experience in dispatching emergency services. Proven ability to manage high-pressure situations, prioritize urgent calls, and coordinate effective team responses. Dedicated 911 Dispatcher with over a decade of experience in emergency communication. Skilled in crisis management, team collaboration, and crisis intervention, ensuring swift responses and safety for both responders and the public. Detail-oriented professional with a strong background in emergency dispatch operations. Recognized for exceptional attention to detail and adaptability, committed to enhancing response efficiency and supporting first responders in critical situations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
E911 Dispatcher
City of Frankfort
Frankfort, Kentucky
12.2011 - Current
- Monitored emergency calls and assessed urgency of situations.
- Coordinated response efforts with police, fire, and medical services.
- Operated multi-line phone systems to manage high call volumes effectively.
- Maintained accurate records of all communications and dispatched units.
- Provided clear instructions and support to callers in crisis situations.
- Utilized mapping software to determine optimal routes for emergency responders.
- Trained new dispatchers on protocols and communication systems.
- Operated multi-line phone systems to receive emergency calls.
- Maintained communication with responders during emergencies.
- Monitored radio channels for urgent incidents and updates.
- Recorded incident details accurately in dispatch logs.
- Coordinated resources effectively to ensure swift response times.
- Assisted in training new dispatchers on protocols and procedures.
911 Dispatcher
City of Versailles
Versailles, Kentucky
08.2025 - 07.2026
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
911 Dispatcher
City of Anchoarge
Anchorage, KY
07.2017 - 05.2019
- Documented incident reports accurately to ensure clear communication records.
- Coordinated activities between multiple agencies during emergency situations.
- Researched vehicle, wanted and missing persons information.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Operated communication systems to efficiently dispatch emergency services.
- Coordinated with police, fire, and medical personnel during emergency situations.
- Provided accurate information to callers while maintaining calm and professionalism.
- Used radio, telephone and computer system to update first responders with new information.
Bookkeeper
Kroger
Nicholasville, Kentucky
- Processed invoices and vendor payments efficiently.
- Maintained accurate financial records and bookkeeping systems.
- Reconciled bank statements with internal financial reports.
- Prepared financial reports for management review regularly.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Developed internal control procedures to ensure accurate recordkeeping.
Education
911 Dispatch
Department of Criminal Justice Training
05.2011 - 05.2011
High School Diploma -
West Jessamine High School
Nicholasville, KY05-2007
Skills
- Emergency response
- Crisis communication
- Computer-aided dispatch
- Incident reporting
- Public safety coordination
- Data entry accuracy
- Team collaboration
- Conflict resolution
- Attention to detail
- Training and mentoring
- Multi-tasking efficiency
- Public safety awareness
- Typing speed
- Professionalism and ethics
- Information gathering
- Call prioritization
- Listening skills
- Problem-solving
- Self motivation
- Excellent communication
Certification
- CPR certified
- Powerphone certificate
- NCIC certified
Timeline
911 Dispatcher
City of Versailles
08.2025 - 07.2026
911 Dispatcher
City of Anchoarge
07.2017 - 05.2019
E911 Dispatcher
City of Frankfort
12.2011 - Current
911 Dispatch
Department of Criminal Justice Training
05.2011 - 05.2011
Bookkeeper
Kroger
High School Diploma -
West Jessamine High School