Hunter Tyler
Tremont,MS
Summary
Proven track record in emergency management and customer service, notably with Monroe County E911. Excelled in dispatch coordination and problem-solving, enhancing response times and public safety. Demonstrates exceptional teamwork and technical aptitude, ensuring efficient and effective emergency response operations. Achieved a high client satisfaction rate through adept communication and rapid, accurate decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
E911 Dispatcher
Monroe County E911
08.2023 - Current
- Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
- Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
- Collaborated closely with law enforcement, fire departments, and medical services to ensure comprehensive support during emergencies.
- Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
- Ensured accurate recordkeeping by thoroughly documenting all call details, actions taken, and outcomes achieved during each shift.
- Built rapport with emergency service personnel through clear communication and collaboration on shared objectives during crisis events.
Sewing Machine Operator
HM Richards Manufacturing
04.2022 - 08.2023
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Supported performance targets by maintaining clean and neat work areas.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
Account Manager
Healthcare Services Group
08.2020 - 04.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
911 Dispatcher
Itawamba County Sheriff’s Department
09.2018 - 08.2020
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
Certified Nursing Assistant
Courtyards Community Living Center
07.2014 - 09.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Certificate - 40 Basic Dispatcher Training
IAED Dispatcher Training
Certificate - Certified Nursing Assistant
Itawamba Community College
Fulton, MSDiploma -
Smithville High School
Smithville05.2014
Skills
- Professionalism and Ethics
- Public Safety Awareness
- Information Gathering
- Memory retention
- Typing Speed
- Emergency protocols
- Incident Command System
- Technical aptitude
- Call prioritization
- Law enforcement procedures
- Stress Tolerance
- Emergency Management
- Disaster Response
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Prioritizing Situations
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Dispatch Coordination
- Computer-aided dispatching
- NCIC Database
- Public Safety Telecommunicator (PST)
- Flexible Schedule
- Providing Clear Directions
- Radio Frequencies Monitoring
- Information documentation
- Team building
- Data Entry
- Safety Protocols
- Police and fire procedures
- Task Prioritization
- Map reading skills
- Self Motivation
- Basic life support understanding
- Coaching and Mentoring
- Interpersonal Skills
- Map Reading
- Documentation
- Information intake
- Goal Setting
- Professionalism
- Good Judgment
- Interpersonal Communication
- Documentation And Reporting
- 911 System Information Databases
- Continuous Improvement
- Time management abilities
Certification
IAED Certification
NCIC Certification
TCPR Certification
Timeline
E911 Dispatcher
Monroe County E911
08.2023 - Current
Sewing Machine Operator
HM Richards Manufacturing
04.2022 - 08.2023
Account Manager
Healthcare Services Group
08.2020 - 04.2022
911 Dispatcher
Itawamba County Sheriff’s Department
09.2018 - 08.2020
Certified Nursing Assistant
Courtyards Community Living Center
07.2014 - 09.2018
Certificate - 40 Basic Dispatcher Training
IAED Dispatcher Training
Certificate - Certified Nursing Assistant
Itawamba Community College
Diploma -
Smithville High School