Alyssa Tilburg
Canandaigua,NY
Summary
Supportive and skilled senior Marketing student talented in helping devise innovative solutions to unexpected challenges. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches. Also adept at enhancing customer experiences and multitasking effectively.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Green Front Restaurant LLC
08.2018 - Current
- Demonstrated strong multitasking skills by managing multiple (2 to 15) tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Medical Assistant
Rochester Regional Health System
01.2021 - 08.2022
- Obtained approximately 50-125 client's medical history daily, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Server/Bartender
Chili's Bar and Grill
01.2014 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Counter Staff/Cashier
Charlie Riedel's Restaurant
05.2011 - 02.2014
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Education
Bachelor's Degree - Marketing
SUNY, Brockport
Brockport, NY05.2025
Associate of Science - Business Analytics
Finger Lakes Community College
Canandaigua, NY12.2019
High School Diploma -
Canandaigua Academy
Canandaigua, NY01.2014
Skills
- Product Marketing/Promotion
- Event Organization
- Public Relations Strategy
- Data Collection
- Customer Segmentation
- Problem Resolution/Crisis Management
- Communications Strategies
- Consistent Professional Commitment
- Teamwork and Collaboration
- Organized Detail Oriented
- Client Engagement
- Campaign Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification - American Red Cross.
- Advanced CPR/AED Certification.
- Basic Life Support Certification (BLS)
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Medical Assistant
Rochester Regional Health System
01.2021 - 08.2022
Server/Bartender
Green Front Restaurant LLC
08.2018 - Current
Server/Bartender
Chili's Bar and Grill
01.2014 - 08.2018
Counter Staff/Cashier
Charlie Riedel's Restaurant
05.2011 - 02.2014
Bachelor's Degree - Marketing
SUNY, Brockport
Associate of Science - Business Analytics
Finger Lakes Community College
High School Diploma -
Canandaigua Academy
Similar Profiles
Julie PierceJulie Pierce
Waitress at Green Front RestaurantWaitress at Green Front Restaurant
Grace FordGrace Ford
Front of House Staff Member at Harbour Front Seafood RestaurantFront of House Staff Member at Harbour Front Seafood Restaurant
Kelsey VogelKelsey Vogel
Bartender/Server at Breakers Ocean Front RestaurantBartender/Server at Breakers Ocean Front Restaurant