Hi, I’m
Alyssa Torres
Disney College Program Participant
Orlando, FL,Florida
If you can dream it, you can do it.
Walt Disney
Summary
Emerging Marketing professional recently graduated with a Bachelor's Degree in Marketing and offering organized nature, planning talents and communication strengths to support business and consumer demands. Creative and engaging writer knowledgeable about marketing campaign development, social media engagement and brand ambassador relations.
Overview
5
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Disney College Program, Walt Disney World’s Animal KingdomOrlando, Florida
Outdoor Vending Cast Member
08.2022 - Current
Job overview
- Worked as part of a fast-paced team to meet target goals during shift.
- Processed Guest orders accurately through a point-of-sale system (POS register), count money, make change, and process credit card transactions.
- Prepared and assembled food products including but not limited to gluten, soy, peanuts, tree nuts, egg, and dairy products.
- Maintained food safety standard.
- Understood and explained menu offerings to Guests and answered questions about the food products.
- Provided Guest Service when problems arose and assisted in finding solutions with Guests and Cast Members.
- Worked in outdoor settings during various weather conditions.
- Worked with additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.).
- Handled cleaning chemicals and supplies.
Central Florida EatsOrlando, FL
Social Media Manager
08.2022 - Current
Job overview
- Developed marketing content such as blogs, promotional materials and advertisements for Central Florida Eats Instagram page.
- Built relationships with Central Florida Food Business owners in order to promote their food and business offerings and maintain profitability.
- Analyzed social media and online marketing campaigns.
- Increased customer engagement through social media.
- Created actionable plans to grow and maintain followers through Instagram.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Curated and segmented editorial content to increase engagement and channel growth.
- Set clearly defined goals to drive customer retention, brand awareness and social media traffic.
- Engaged relevant influencers to build brand awareness.
- Identified target market and key segments through in-depth analysis of markets and related trends.
Amazing Lash StudioDavie, Florida
Lash Consultant
03.2021 - 07.2022
Job overview
- Promoted and sold 30-50 Amazing Lash Studio Memberships on a monthly basis to guests.
- Assisted studio manager with current member retention.
- Consistently created a friendly environment for guests by welcoming and assisting them.
- Quickly and efficiently responded to guest's questions and needs.
- Answered phone calls, booked appointments, and enthusiastically greeted guests.
- Assisted in administrative tasks including filing and data entry of guests records and surveys.
- Prepared guest records for treatments.
- Participated in special marketing events to promote the studio.
- Maintained, cleaned, and organized the lobby, as well as, studio public areas.
- Maintained quality service by enforcing organization standards.
Moonlight AcaiDavie, Florida
Business Owner/Operator
08.2021 - 05.2022
Job overview
- Operated a student-run business on Nova Southeastern University's campus.
- Marketed and promoted the Moonlight Acai brand through social media platforms ( i.e Instagram/TikTok).
- Marketed and promoted Moonlight Acai through networking events and special events.
- Prepared Acai bowls from scratch and tailored each customized order to the guest's expectations.
- Maintained excellent customer service.
- Created content, giveaways, and promotions for customer retention.
- Hosted special events and partnered with other student-run businesses.
- Maintained the brand and its consumers.
- Designed flyers and posters using Canva Pro, and promoted around school campus, through peers and social media.
- Organized and created Excel spreadsheets for finances such as budget forecasts, marketing, and operational purposes.
- Created presentations using PowerPoint for pitches regarding funding, marketing, operations, and finance.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Astra ExperienceMiami, Florida
Sales and Marketing Intern
01.2021 - 03.2021
Job overview
- Learned sales acquisitions and direct marketing.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Demonstrated willingness and interest in learning new tasks and skills.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported sales and marketing teams in creation and implementation of marketing campaigns for Quill.com.
- Established lasting customer relationships using active listening and problem-solving skills.
- Contacted prospective customers through door-to-door campaigns, phone calls and emails to develop business.
- Managed customer expectations and helped navigate sales processes.
- Collaborated closely with sales team to manage leads and help with proposals.
- Shadowed team members to learn problem-solving and best practices in customer service.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Measured and reported on results of marketing initiatives.
Imagine Charter SchoolsPlantation, Florida
Substitute Teacher
08.2020 - 01.2021
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Nova Southeastern UniversityDavie, Florida
Front Office Staff
10.2019 - 07.2020
Job overview
- Operated telephone switchboard to answer, screen, or forward calls.
- Provided information, took messages, and scheduled appointments.
- Greeted guests entering the establishment, determined the nature and purpose of the visit, and directed or escorted them to specific destinations.
- Heard and resolved complaints from residents.
- Provided information about residential halls, such as the location of departments or offices, employees within the building, or services provided.
- Performed duties, such as taking care of the desk area or straightening magazines/flyers to maintain the lobby area.
- Checked-in guests who are visiting and did not live in the residential halls.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Provided clerical support, addressing routine and special requirements.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special residential hall events, such as student welcome events and holiday celebrations
- Trained new team members on company procedures, customer service and issue resolution.
Nothing Bundt CakesSunrise, Florida
Guest Services Representative
03.2019 - 09.2019
Job overview
- Upheld the Nothing Bundt Cakes image and brand.
- Introduced walk-in guests to the bakery and products using a guest tour.
- Suggested creative solutions and add-ons to guests with walk-in orders.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Assisted guests with orders by telephone.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Operated and balanced the POS system with accuracy and efficiency.
- Collected email addresses of guests for future promotions and events.
- Had current & complete knowledge of products, prices, and promotions.
- Kept the retail area clean, swept, and neatly merchandised throughout the day.
- Decorated Bundt cakes including pre-ordered cakes and walk-ins.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed instructions from supervisor regarding daily job tasks and duties.
Nova Blanche Forman Elementary SchoolDavie, Florida
Before and After School Counselor
08.2018 - 03.2019
Job overview
- Maintained a safe play environment.
- Observed and monitored children's play activities.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Sanitized toys and play equipment.
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Supported children's emotional and social development by encouraging the understanding of others and positive self-concepts.
- Identified signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
- Helped children with homework and schoolwork.
- Disciplined children and recommended or initiated other measures to control behavior, such as caring for their own clothing and picking up toys and books.
Education
Nova Southeastern UniversityDavie, Florida
Bachelor of Science from Marketing
08.2019 - 05.2022
University Overview
- Received the Razor's Edge Scholarship
- Member of Razor's Edge Shark Cage Program
- Member of Wayne Huizenga Business and Innovation Academy
- Member of Latin American Student Association
- Graduated with a Double-Minor in Entrepreneurship and Venture Creation.
Nova High SchoolDavie, FL
High School Diploma
08.2015 - 05.2019
Skills
Microsoft Word, Excel, & PowerPointMarketing - Direct, Digital, & Social MediaExcellent & Interpersonal Communication SkillsProblem-SolvingLeadership
Critical Thinking
Customer Service Oriented
Detail-Oriented
Strong Entrepreneurial Mindset
Teamwork
Determined
Goal-Driven
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outdoor Vending Cast Member
Disney College Program, Walt Disney World’s Animal Kingdom
08.2022 - Current
Social Media Manager
Central Florida Eats
08.2022 - Current
Business Owner/Operator
Moonlight Acai
08.2021 - 05.2022
Lash Consultant
Amazing Lash Studio
03.2021 - 07.2022
Sales and Marketing Intern
Astra Experience
01.2021 - 03.2021
Substitute Teacher
Imagine Charter Schools
08.2020 - 01.2021
Front Office Staff
Nova Southeastern University
10.2019 - 07.2020
Nova Southeastern University
Bachelor of Science from Marketing
08.2019 - 05.2022
Guest Services Representative
Nothing Bundt Cakes
03.2019 - 09.2019
Before and After School Counselor
Nova Blanche Forman Elementary School
08.2018 - 03.2019
Nova High School
High School Diploma
08.2015 - 05.2019