Sabrina Tapia
Summary
People-oriented professional with a background in customer service and a strong foundation in communication, conflict resolution, and active listening. Experienced in addressing concerns, supporting team collaboration, and creating positive interactions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Outdoor Vending Cast Member
Disneyland California Adventure
Anaheim
01.2023 - Current
- Delivered high-quality guest service by creating positive and welcoming interactions in a fast-paced environment
- Served as a primary point of contact for guests, answering questions about park offerings, directions, and services
- Resolved guest concerns professionally using strong communication, active listening, and problem-solving skills
- Managed high-volume lines to ensure efficient service and a calm, organized guest experience
- Collaborated with team members and leadership to streamline operations and enhance service delivery
- Adapted to changing guest needs and crowd levels to maintain operational flow and guest satisfaction
- Handled cash and card transactions accurately using point-of-sale (POS) systems
- Maintained cleanliness, organization, and safety standards in accordance with company guidelines
Team Member
7 leaves Cafe
Santa Ana
03.2021 - 01.2023
- Guided customers in menu selections, delivering personalized service that improved customer experience.
- Crafted high-quality beverages tailored to customer preferences, enhancing overall satisfaction.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Operated point-of-sale system to accurately process customer transactions.
- Resolved customer inquiries and complaints with a positive attitude.
- Ensured cleanliness and organization of café work areas, contributing to a welcoming environment.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA05-2024
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA04-2026
Skills
- POS systems
- Guest services
- Problem-Solving
- Time management
- Adaptability
- Team Collaboration
- Conflict Resolution
- Communication & Active Listening
Timeline
Outdoor Vending Cast Member
Disneyland California Adventure
01.2023 - Current
Team Member
7 leaves Cafe
03.2021 - 01.2023
Associate of Arts - Psychology
Orange Coast College
Bachelor of Arts - Psychology
California State University, Fullerton