Alyssa Trantham
Dallas
Summary
Experienced professional skilled in delivering administrative and logistical support, with expertise in customer service, database management, and public interactions. Recognized for meticulous attention to detail and exceptional decision-making abilities, enabling efficient management of multiple tasks. Highly self-motivated and results-driven, excels both independently and in collaborative team environments.
Overview
1
1
year of professional experience
Work History
Operations Administrative Assistant
Paranet Solutions, LLC
07.2024 - Current
- Recommended process enhancements to boost operational accuracy, efficiency, and service quality.
- Managed, developed, and trained staff, established and monitored goals, and conducted quarterly reviews.
- Managed core administrative duties to enhance Account Management operations.
- Assisted in recruiting, hiring, and training of team members.
- Delivered administration assistance focusing on meticulous documentation and assessment.
- Reached out on warm leads, working with clients to curate custom quotes, and close sales.
- Facilitated seamless operations through effective handling of supply chain processes.
- Proven ability to learn quickly and adapt to new situations. Consistently expanding knowledge and helping in all areas of business management.
- Negotiated with vendors to secure competitive pricing on products and services.
IT Service Coordinator
Paranet Solutions, LLC
09.2023 - 07.2024
- Managed and coordinated teams to achieve the successful completion of service.
- Reduced process inconsistencies, and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Acted as the first point of contact for customer inquiries, answering phone calls in a timely manner, and responding to tickets.
- Managed technician calendars, scheduled meetings with customers, and coordinated calls.
- Managed ticket entries and assignments, ensuring accurate resource allocation to maximize customer satisfaction and productivity.
Education
Bachelor Of Computer Science -
Texas Woman's University
Denton, TXHigh School Diploma -
Allen High School
Allen, TX06-2021
Skills
- Data auditing and reporting
- Supply chain logistics
- Operations management
- Customer support
- Workflow planning and implementation
- Staff management
- Quality control
- IT service delivery
- Scheduling and planning
- Multitasking and time management
- Fast learner
Timeline
Operations Administrative Assistant
Paranet Solutions, LLC
07.2024 - Current
IT Service Coordinator
Paranet Solutions, LLC
09.2023 - 07.2024
High School Diploma -
Allen High School
Bachelor Of Computer Science -
Texas Woman's University