Sounya Eldau
Aurora,CO
Summary
Administrative professional supporting high-volume student-facing operations under the Director of Operations. Experienced in managing student records, coordinating multi-step administrative processes, and ensuring timely completion of documentation within compliance-driven environments. Adaptable to students needs while maintaining support for multiple roles and departments. Skilled in maintaining accurate data, supporting students through complex institutional requirements, and managing communication across multiple channels. Known for strong attention to detail, organization, and ability to manage competing priorities and multiple deadlines. Seeking to transition into Student Financial Services to apply administrative expertise and expand skills in documentation and account management, compliance, and to provide a more specialized approach to student support.
Overview
2
2
years of professional experience
Work History
Operations Administrative Assistant
Galen College of Nursing, Aurora Campus
Aurora, CO
01.2024 - Current
- Ensuring Galen standards of customer experience for prospects, students, their families, and the greater Galen-HCA community
- Contributed to process improvement and consistency, campus culture and operational efficiency
- Collaborated with multiple departments to resolve administrative issues and support student progression
- Able to manage high-volume tasks, processes and deadlines with organization, adaptability and attention to detail under a student-centered focus
- Communicated with students via phone, email, and internal systems such as Recruit to thoroughly document all interactions, ensuring continuity and compliance
- Reviewed and processed over 60 student identification and financial records to guarantee federal aid compliance, support eligibility verification and process completion tracking
- Efficiently resolved inquiries about program offerings, curriculums, costs, and steps towards enrollment while maintaining a positive experience for student prospects
- Assisted students with payments for TEAS entrance exam, enrollment and background check fees using PayPal platform
- Ensured adherence to Galen’s organizational policies, procedures and standards with respect to students’ sensitive information
- Knowledge of and compliance to regulatory institutions and their guidelines, primarily FERPA and the Department of Education
Education
Bachelor's Degree - Finance
University of Colorado-Denver
Denver, CO05-2028
Skills
- Student Focus & Outreach
- Effective Communication
- Data Entry, Accuracy, & Verification
- Records Management
- Highly Adaptable & Collaborative
- Solution Oriented
- Attention to Detail
- Compliance & Regulation
- Internal Galen Systems (Recruit, Colleague, Snapshot, OnBase)
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Zoom (Chat, Meetings, Phone)
- Calendly Meetings & Scheduling
- POS Systems/Platforms (Shopify, PayPal)
Timeline
Operations Administrative Assistant
Galen College of Nursing, Aurora Campus
01.2024 - Current
Bachelor's Degree - Finance
University of Colorado-Denver
iCARE Awards
During my duration of service, I have received eight awards of recognition from colleagues across multiple campuses commending my contributions, work ethic and commitment to Galen's iCARE values.