Alyssa Vickrey
Waynesboro,GA
Summary
Dynamic customer service professional with a proven track record at Peach State Insurance, excelling in client satisfaction and complex problem-solving. Recognized for strong multitasking abilities and attention to detail, fostering repeat business through exceptional service and effective team collaboration. Committed to enhancing customer experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
CSR, Sales
Peach State Insurance
Augusta, GA
08.2025 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Managed sales transactions efficiently while maintaining accurate records of client interactions.
- Assisted customers with policy selection, ensuring alignment with their insurance needs.
- Collaborated with team members to streamline processes and improve service delivery.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Cleaner
Sparkling Spaces LLC
Augusta, GA
10.2024 - 12.2025
Food Runner
Rhinehart's Oyster Bar
Augusta, GA
08.2025 - 10.2025
- Delivered food orders promptly to tables, ensuring accuracy and customer satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted servers in managing guest requests, enhancing overall dining experience.
- Maintained cleanliness and organization of service areas to promote safety standards.
Waitress
Beamies At The River
Augusta, GA
01.2025 - 08.2025
- Provided exceptional customer service to ensure a positive dining experience.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed cash register operations, including processing payments and handling transactions.
- Assisted in training new team members on menu items and service protocols.
- Adapted quickly to changing customer needs, ensuring efficient service during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Resolved customer inquiries and complaints promptly, fostering repeat business relationships.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Hostess
Carolina Ale House
Augusta, GA
10.2024 - 02.2025
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed waitlists efficiently, optimizing table turnover and guest flow.
- Assisted servers by communicating guest needs and preferences effectively.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
Waitress
The Diner
Gibson, GA
10.2023 - 04.2024
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Efficiently processed payments using point-of-sale systems, ensuring accuracy and speed.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environment.
- Resolved customer complaints swiftly, fostering a positive dining atmosphere and repeat business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma - Gender Studies
Glascock County Consolidated School
Gibson, GA05.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Hospitality service expertise
- Memory retention
- Complex Problem-solving
- Active listening
Timeline
CSR, Sales
Peach State Insurance
08.2025 - Current
Food Runner
Rhinehart's Oyster Bar
08.2025 - 10.2025
Waitress
Beamies At The River
01.2025 - 08.2025
Cleaner
Sparkling Spaces LLC
10.2024 - 12.2025
Hostess
Carolina Ale House
10.2024 - 02.2025
Waitress
The Diner
10.2023 - 04.2024
High School Diploma - Gender Studies
Glascock County Consolidated School