Alyssa Viveros
Stockton,CA
Summary
Highly motivated and dedicated professional known for a tireless work ethic and commitment to achieving excellence. With a demonstrated history of consistently exceeding expectations, I bring a strong sense of responsibility and perseverance to every task. Known for my attention to detail and ability to thrive in fast-paced environments, I am a reliable and hardworking team player.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
07.2023 - Current
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches and pastries, or for customers' enjoyment.
Visual Merchandiser
Shoe Palace
10.2020 - 07.2023
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
Beauty Advisor
Ulta Beauty Inc.
04.2019 - 01.2020
- Greeted customers to determine wants or needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Floor Staff Member
Regal Entertainment
07.2017 - 04.2019
- Greeted and assisted customers to foster positive experiences.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Complied with health and sanitation practices and procedures.
- Performed ushering duties and assisted customers with seating.
- Managed cash and credit transactions and balanced registers after shifts.
Education
Some College (No Degree) -
San Joaquin Delta College
Stockton, CACriminal Justice
California University of Sacramento
Sacramento, CA12.2024
High School Diploma -
Cesar Chavez High School
Stockton, CA05.2019
Skills
- Customer Service
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Transaction Processing
- Community Relationship Building
- Public Speaking
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Problem-Solving
- Store Maintenance
Timeline
Barista
Starbucks
07.2023 - Current
Visual Merchandiser
Shoe Palace
10.2020 - 07.2023
Beauty Advisor
Ulta Beauty Inc.
04.2019 - 01.2020
Floor Staff Member
Regal Entertainment
07.2017 - 04.2019
Some College (No Degree) -
San Joaquin Delta College
Criminal Justice
California University of Sacramento
High School Diploma -
Cesar Chavez High School