Alyssa Vuong
Anaheim,CA
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Remedy Pharmacy
09.2022 - 10.2023
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Shift Leader
Kung Fu Tea
02.2019 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista
Starbucks
04.2021 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Certificate - Pharmacy Technician
Pima Medical Institute
Chula Vista, CA08.2022
Associate of Applied Science - Accounting
College of Southern Nevada
Las Vegas, NV05.2021
Skills
- Customer Service
- Work Planning and Prioritization
- Food Preparation
- Up-Selling
- Cash Handling
- Inventory Control
Timeline
Pharmacy Technician
Remedy Pharmacy
09.2022 - 10.2023
Barista
Starbucks
04.2021 - 10.2021
Shift Leader
Kung Fu Tea
02.2019 - 06.2022
Certificate - Pharmacy Technician
Pima Medical Institute
Associate of Applied Science - Accounting
College of Southern Nevada