Alyssa Weis
Allendale
Summary
Detail-oriented healthcare professional with an extensive medical services background and strong work ethic. Over 6 years of experience in patient access and surgical support.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
U of M Health West Michigan
Wyoming, MI
06.2025 - Current
- Assisted patients with registration processes
- Managed over 30 patient calls daily while maintaining accuracy with chart documentation
- Facilitated communication between patients and healthcare providers, enhancing patient experience and satisfaction.
- Collected and verified insurance information to streamline billing processes and minimize delays in care.
- Ensured compliance with HIPAA
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
OB Scrub Technician
U of M Health West
Wyoming, MI
07.2023 - 06.2025
- Assisted surgical teams by preparing and maintaining sterile environments during procedures.
- Managed instrument trays, ensuring availability of necessary tools and equipment for surgeries.
- Collaborated with surgeons to anticipate needs during complex procedures, improving operational efficiency.
- Skillfully managed emergency situations that arose during surgeries, demonstrating quick thinking and problem-solving abilities under pressure.
- Upheld high standards of cleanliness in both operating rooms and storage areas to prevent infection or contamination risks.
- Achieved a high level of patient satisfaction by consistently providing compassionate care and addressing concerns throughout the surgical process.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations throughout all interactions and documentation processes.
- Enhanced patient safety by meticulously following aseptic techniques and maintaining a sterile environment.
- Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
- Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
Medical Front Office Coordinator
The Toledo Clinic
Toledo, OH
06.2021 - 06.2023
- Coordinated patient scheduling and managed appointment flow to enhance office efficiency.
- Managed electronic health records ensuring accurate data entry and compliance with regulations.
- Facilitated communication between patients and medical staff, improving overall patient experience.
- Assisted in managing the front office budget, contributing to cost-effective resource allocation strategies.
- Managed 50 plus phone calls per day in between checking out and scheduling 20-30 patients being seen in office
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Lead Patient Scheduler
The Toledo Clinic Hematology and Oncology
Toledo, OH
02.2018 - 06.2021
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Utilized electronic health record systems to maintain accurate patient information and scheduling data.
- Communicated effectively with patients, addressing concerns and providing clear instructions for appointments.
- Trained new staff on scheduling procedures, ensuring adherence to best practices in patient management.
- Collaborated with multidisciplinary teams to facilitate seamless transitions of care for patients undergoing treatment.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Contributed to an organized office atmosphere by maintaining up-to-date schedules for multiple providers.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Managed up to 8 physicians and checking out up to 50 patients per day
Patient Service Coordinator
Promedica Toledo Hospital
Toledo,OH
12.2015 - 12.2018
- Assisted in patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Collected patient co-pay and issued receipt to confirm payment.
- Handled work-related injuries and drug/alcohol screenings
- Worked with outside employers and HR departments for coordinating Pre-employment physicals, drug screens, and DOT exams
- Preparing clear and accurate e-mails for employers to receive an employees physical results
- Was certified to collect urine drug screens and BAT certified
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Unit Secretary/Nursing Assistant
Promedica Toledo Hospital
Toledo, OH
01.2006 - 12.2015
- Managed patient admissions and discharge processes, ensuring accurate documentation and timely communication.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
Education
Bachelor of Science - General Studies
University of Toledo
Toledo, Oh05-2018
Associate of Applied Science - General Studies
Monroe County Community College
Monroe,MI05-2008
Skills
- Customer service
- Flexible schedule
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Medical terminology
- Friendly and outgoing
- Health insurance knowledge
- Caring and empathetic
- Attention to detail
- Calm and effective under pressure
- Punctual and hardworking
Timeline
Patient Access Representative
U of M Health West Michigan
06.2025 - Current
OB Scrub Technician
U of M Health West
07.2023 - 06.2025
Medical Front Office Coordinator
The Toledo Clinic
06.2021 - 06.2023
Lead Patient Scheduler
The Toledo Clinic Hematology and Oncology
02.2018 - 06.2021
Patient Service Coordinator
Promedica Toledo Hospital
12.2015 - 12.2018
Unit Secretary/Nursing Assistant
Promedica Toledo Hospital
01.2006 - 12.2015
Bachelor of Science - General Studies
University of Toledo
Associate of Applied Science - General Studies
Monroe County Community College