Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa White

Jacksonville

Summary

Dynamic Shift Manager with extensive experience at McDonald's, excelling in customer service and food safety compliance. Proven track record in analyzing sales data to drive growth and enhance team performance. Skilled in team building and regulatory compliance, fostering positive relationships with staff and customers to ensure exceptional service delivery.

Overview

11
11
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
Beaumont
02.2023 - 01.2025
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Ensured compliance with food safety regulations and quality standards.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.

Shift Manager/cashier/short Hand Cook

Burger King
Macomb
06.2021 - 01.2023
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Resolved customer complaints regarding food quality or services provided.
  • Supervised and trained kitchen staff on proper preparation techniques.

Shift Manager/Cashier

Dairy Queen Grill & Chill
Jacksonville
01.2018 - 06.2021
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Analyzed sales data to identify trends and areas for improvement.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.

Cashier

WALMART, Walmart
Jacksonville
05.2014 - 11.2017
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Bachelor of Science - Health And Human Services

Indiana Wesleyan University
Marion, IN
09-2028

Associate of Arts - Health And Human Services

Ultimate Medical Academy
Clearwater, FL
07-2024

Associate of Applied Science - Food Service Management

University of Phoenix
Tempe, AZ
08-2012

GED -

Angelina College
Lufkin, TX
05-2008

Skills

  • Customer service
  • Food safety compliance
  • Nutritional analysis
  • Sales analysis
  • Regulatory compliance
  • Team building

Timeline

Shift Manager

McDonald's Restaurant
02.2023 - 01.2025

Shift Manager/cashier/short Hand Cook

Burger King
06.2021 - 01.2023

Shift Manager/Cashier

Dairy Queen Grill & Chill
01.2018 - 06.2021

Cashier

WALMART, Walmart
05.2014 - 11.2017

Bachelor of Science - Health And Human Services

Indiana Wesleyan University

Associate of Arts - Health And Human Services

Ultimate Medical Academy

Associate of Applied Science - Food Service Management

University of Phoenix

GED -

Angelina College

Similar Profiles

CREATE PROFILE