Alyssa Wilkerson
Longwood
Summary
Dedicated Customer Service and Administrative Professional with experience in customer support, technical support, reception, caregiving, and hospitality. Proven ability to resolve customer concerns, manage multiple responsibilities, and provide compassionate support in fast-paced environments. Strong communication, problem-solving, and organizational skills with a commitment to delivering exceptional service and building positive relationships.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Caregiver, Special Needs
Professional Case Management
Longwood
08.2015 - Current
- • Provide compassionate care and support for children with Autism Spectrum Disorder (ASD).
• Assist hospice patients with daily living activities while maintaining dignity and comfort.
• Prepare meals according to individual dietary requirements and preferences.
• Assist with feeding, bathing, mobility, and personal hygiene needs.
• Support developmental and therapeutic activities to improve quality of life and daily functioning.
• Maintain accurate records and communicate effectively with families. - Assisted individuals with daily living activities and personal care needs.
Assistant Teacher
Alpine Academy
Orlando
05.2025 - 05.2026
- Assisted lead teacher in lesson planning and classroom management.
- Organized educational materials and resources for effective learning environments.
- Maintained a positive classroom atmosphere that promoted respect and cooperation.
- Communicated with parents regarding student behavior and academic development.
- Helped maintain a safe and orderly learning environment.
- Assisted classroom teacher in developing and implementing lesson plans.
- Maintained safe, educational environment for students during learning and free play time.
Bartender
Cheers
Altamonte Springs
05.2022 - 06.2024
- Multitasking at all times
- Delivered exceptional customer service in a high-volume environment.
• Managed cash handling and payment transactions accurately.
• Prepared and served beverages while maintaining compliance with safety standards.
• Built customer relationships that encouraged repeat business.
Seasonal Customer Support Technician
24/7 Intouch
Altamonte Springs
10.2021 - 04.2022
- • Resolved customer inquiries across phone, email, chat, and social media platforms.• Maintained zero customer dissatisfaction (DSAT) scores during tenure.• Assisted customers with order management, account support, and issue resolution.• Provided technical assistance while ensuring positive customer experiences.
Receptionist
Headquarter Hyundai
Orlando
01.2020 - 07.2021
- Face of the service department
- Managed incoming calls and scheduled appointments.
- Greeted customers and directed visitors appropriately.
- Handled customer concerns and ensured timely resolution.
- Organized and distributed mail and internal communications.
- Maintained accurate records and message logs for vehicles.
Technical Support Representative
Charter Communications, Spectrum
Orlando
08.2017 - 12.2019
- Provided technical support for internet, cable, and phone services.
• Diagnosed and resolved customer issues efficiently.
• Conducted troubleshooting and equipment testing.
• Improved customer satisfaction through prompt issue resolution.
• Maintained detailed service documentation.
Education
Cosmetology
Hollywood Institute of Beauty
09.2018 - 08.2019
Lyman High School
Longwood, FLSkills
- Administrative Support
Reception & Scheduling
Problem Solving
Communication
Timeline
Assistant Teacher
Alpine Academy
05.2025 - 05.2026
Bartender
Cheers
05.2022 - 06.2024
Seasonal Customer Support Technician
24/7 Intouch
10.2021 - 04.2022
Receptionist
Headquarter Hyundai
01.2020 - 07.2021
Cosmetology
Hollywood Institute of Beauty
09.2018 - 08.2019
Technical Support Representative
Charter Communications, Spectrum
08.2017 - 12.2019
Caregiver, Special Needs
Professional Case Management
08.2015 - Current
Lyman High School