Alyssa Willey
Hooksett
Summary
Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Procedure Scheduler
Granite State Gastroenterology
Londonderry, NH
04.2024 - Current
- Scheduled patient appointments using electronic health record systems, ensuring optimal physician availability.
- Coordinated with healthcare staff to streamline scheduling processes and enhance operational efficiency.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Assisted in training new staff on scheduling software and office protocols to ensure consistency in service delivery.
Staffing Manager
Leddy Group
Bedford, NH
10.2023 - 02.2024
- Developed and implemented staffing strategies to meet client workforce needs.
- Managed candidate sourcing, screening, and placement processes for diverse roles.
- Collaborated with clients to identify staffing requirements and optimize hiring processes.
- Utilized applicant tracking systems to streamline candidate management workflows.
Regional Recruiting Manager
Bayada Home Care
Remote
12.2022 - 05.2023
- Developed and implemented recruitment strategies to attract qualified candidates across multiple regions.
- Streamlined candidate screening processes, enhancing efficiency and reducing time-to-fill positions.
- Collaborated with department heads to identify staffing needs and develop effective job descriptions.
- Utilized applicant tracking systems effectively, managing candidate information efficiently throughout the hiring process.
Lead Recruiter
Maxim Healthcare
Manchester, NH
02.2020 - 12.2022
- Led recruitment initiatives, enhancing talent acquisition strategies to meet organizational needs.
- Streamlined onboarding processes, improving efficiency and candidate experience during transitions.
- Conducted training sessions on interviewing techniques, elevating the quality of candidate evaluations across teams.
- Negotiated competitive compensation packages, securing top talent while balancing budgetary constraints.
- Mentored junior recruiters, fostering skill development and promoting best practices in sourcing techniques.
Wedding Coordinator & Guest Service Expert
Salon Bogar
Londonderry, NH
06.2015 - 01.2021
- Delivered exceptional guest experiences through attentive service and proactive problem resolution.
- Resolved guest complaints swiftly and effectively, ensuring ongoing customer satisfaction.
- Coordinated all aspects of wedding logistics, ensuring seamless execution from planning to event day.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01-2020
Associate of Science - Business Management
Manchester Community College
Manchester, NH05-2018
High School Diploma -
Pinkerton Academy
Derry06-2014
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Data entry proficiency
- Candidate screening
- Administrative skills
- Time management
- Customer service
Timeline
Procedure Scheduler
Granite State Gastroenterology
04.2024 - Current
Staffing Manager
Leddy Group
10.2023 - 02.2024
Regional Recruiting Manager
Bayada Home Care
12.2022 - 05.2023
Lead Recruiter
Maxim Healthcare
02.2020 - 12.2022
Wedding Coordinator & Guest Service Expert
Salon Bogar
06.2015 - 01.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Management
Manchester Community College
High School Diploma -
Pinkerton Academy