Merrilee Purvis

Schedule procedures for 6 doctors including general surgery and ENT

Work Front desk when needed checking in Patients

Get Authorizations for surgeries

Send cases to hospital

schedule office appointments

• Assisted in scheduling patient appointments, ensuring efficient use of resources.
• Coordinated communication between patients and medical staff to facilitate timely care.
• Managed electronic health record updates to maintain accurate patient information.
• Supported team in optimizing appointment calendar for improved workflow efficiency.
• Adapted to changing schedules and priorities while maintaining service quality.
• Provided front desk support, addressing patient inquiries and concerns effectively.
• Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
• Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
• Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
• Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.

Check PT's in for their appointments

Take co payments

Schedule surgeries

schedule office appointments

authorizations

• Managed patient inquiries, providing accurate information and resolving issues efficiently.
• Trained new staff on operational procedures and customer service best practices.
• Monitored compliance with healthcare regulations to maintain high standards of patient care.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Facilitated patient check-in and appointment scheduling using electronic health record systems.

• Managed patient scheduling and appointment confirmations using electronic health record systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained accurate patient records and ensured confidentiality compliance in all interactions.
• Streamlined front desk operations by implementing efficient check-in processes for improved patient flow.
• Trained new staff on front desk procedures and best practices to ensure consistency in services.
• Developed a welcoming environment, enhancing patient experience through positive interactions and support.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Enhanced customer satisfaction by providing efficient and professional front desk services.