Alyssa Williams
East Wenatchee,WA
Summary
Proven guest services expert with a track record of resolving issues and enhancing customer satisfaction at Fairfield By Marriott. Skilled in cash handling and problem-solving, ensuring seamless operations. Demonstrated ability to improve service speed and efficiency, contributing to positive guest experiences and repeat business.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Fairfield By Marriott
07.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Stocker
Walmart
08.2020 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Sandwich Artist
SUBWAY®Restaurants
03.2018 - 07.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Palmer High School
Palmer, AK05-2019
Skills
- Guest Services
- Problem-solving skills
- Cash Handling
- Punctual and Reliable
- Cleaning and organization
- Guest Reception
Timeline
Front Desk Agent
Fairfield By Marriott
07.2023 - Current
Stocker
Walmart
08.2020 - 06.2023
Sandwich Artist
SUBWAY®Restaurants
03.2018 - 07.2020
High School Diploma -
Palmer High School
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