Alyssa Williams
Two Cousins Pizza and Pasta
Angier,NC
3
Years of experience
I am currently in my Sophomore year at the University of North Carolina Wilmington. I'm an energetic and organized server with the ability to deliver exceptional customer service. I demonstrate a positive and professional attitude while maintaining multiple responsibilities.
Work History
Server
2 Years 11 Months- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Trained new staff on restaurant protocols and best practices for efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Serviced large parties and 6-8 tables.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, ensuring guest satisfaction.
- Executed complete opening procedures.
- Completed thorough sanitation and safety checks while cleaning and resetting the restaurant for the next business day.
Cashier
2 Years 11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with accuracy levels.
- Take phone orders.
- Trained new staff on point-of-sale systems.
Service Manager
2 Years- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managing high-volume dinner rushes and large family tables.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team performance.
- Communicating effectively with traditional back-of-house kitchen teams.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers.
Education
Public health
High school
Skills
- Strong work ethic
- Guest engagement
- Service prioritization
- Positive guest interactions
- Daily specials memorization
- Multi tasking
- Team Work
- Leadership
- Point of sale operation
Timeline
Service Manager
Two Cousins Pizza and Pasta
08.2024 - 08.2026Read More
Server
Two Cousins Pizza and Pasta
09.2023 - 08.2026Read More
Cashier
Two Cousins Pizza and Pasta
09.2023 - 08.2026Read More
University of North Carolina Wilmington
Public health
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Harnett Central
High school
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