Alyssa Wenger
Windsor,CO
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with automotive employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
6
6
years of professional experience
Work History
National Performance Manager
CarNow
02.2023 - Current
- Conducted market research and reported on clients' competition.
- Produced detailed and relevant reports for use in making business decisions.
- Directed marketing plans for over 150+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
- Planned and executed events and marketing programs to increase qualified leads.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
Regional Performance Manager
CarNow
08.2021 - 02.2023
- Perform product consultation and training of CarNow’s software solutions
- Regular cadence of dealership-partner meetings within my territory
- Trusted partner for the customer to showcase best practices and process change recommendations
- Drive retention and growth among my clients by building relationships with key decision makers
- Measure customer engagement, provide feedback, and service improvements
- Present quarterly reports of dealership performance
- Maintain product knowledge to be an effective consultant/advisor
Customer Service Representative
HomeAdvisor
03.2021 - 08.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
Customer Service Representative
Ambassador Home Health Care
05.2018 - 03.2021
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Field Marketing Consultant
Epsilon
01.2017 - 04.2018
- Create effective campaigns that drive business for their service departments using field research, indepth market research and market analysis
- Coordinated, Onboarded, and serviced 52 Honda Dealerships Nationwide
- Regularly met or exceed sales goals by selling OEM Products to prospective dealers in assigned territory
- Maintain timely, detailed, and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions.
Education
Bachelor of Science -
Western Michigan University
Skills
- Digital Media Strategy
- Social Media Platforms
- Microsoft Office
- Salesforce Administration
- Training and Development
- Flexible and Adaptable
Timeline
National Performance Manager
CarNow
02.2023 - Current
Regional Performance Manager
CarNow
08.2021 - 02.2023
Customer Service Representative
HomeAdvisor
03.2021 - 08.2021
Customer Service Representative
Ambassador Home Health Care
05.2018 - 03.2021
Field Marketing Consultant
Epsilon
01.2017 - 04.2018
Bachelor of Science -
Western Michigan University
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