Alyssa Winschell
Powell,WY
Summary
Organized service professional who supports customers through call handling, billing questions, flight information, and request coordination. Brings steady attention to detail, clear communication, and safe, orderly support from aviation, childcare, and office environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
Rifle, Colorado
09.2021 - 09.2026
- Greeted passengers and crew at Atlantic Aviation fixed-base operator facility.
- Coordinated aircraft arrivals, departures, and ramp service requests.
- Processed fuel orders, hangar requests, and ground support needs.
- Answered customer calls and relayed flight information clearly.
- Maintained safe lobby, ramp, and customer service areas.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted pilots with crew transport, catering, and concierge requests.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
Childcare Provider
Self-employed
Rifle, CO
01.2014 - 08.2021
- Cared for 4 children ages 3 to 7.
- Prepared meals, snacks and refreshments.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained safe, healthy and comfortable childcare environment.
- Prepared age-appropriate activities for learning, creativity, and movement
Manager’s Assistant
RifleWorks Rifle, CO
Rifle, CO
01.2011 - 12.2014
- Organized files, developed spreadsheets, answered phones, faxed reports and scanned documents.
- Kept office clean, tidy and professional in appearance.
Kitchen Staff
Grand River Hospital
Rifle, CO
01.2013 - 01.2014
- Prepared food for service based on daily specials and chef's needs.
- Set up for events and waited tables.
- Observed food handling and sanitation procedures.
Education
High School Diploma -
Rifle High School
01-2014
Some College (No Degree) - Culinary Arts
Colorado Mountain College
Rifle, COSkills
- Call handling
- Billing processing
- Multitasking and organization
- Customer service
- Time management
- Microsoft Word
- Scanning
- Strong work ethic
References
Reference: Ashley Salinas
Job Title: Customer Service Manager
Company: Atlantic Aviation
Relationship: Former manager
Phone: 970-625-4833
Email: ashley.salinas@atlanticaviation.com
Timeline
Customer Service Representative
Atlantic Aviation
09.2021 - 09.2026
Childcare Provider
Self-employed
01.2014 - 08.2021
Kitchen Staff
Grand River Hospital
01.2013 - 01.2014
Manager’s Assistant
RifleWorks Rifle, CO
01.2011 - 12.2014
Some College (No Degree) - Culinary Arts
Colorado Mountain College
High School Diploma -
Rifle High School