Alyssa Wren
Toano,VA
Summary
Dynamic hospitality professional with extensive experience in bartending and serving. Skilled in multitasking and team collaboration, consistently delivering superior customer experiences while ensuring compliance with health and safety standards.
Overview
8
8
years of professional experience
Work History
Bartender
Viniterra Golf Course
New Kent, VA
05.2024 - 07.2028
- Crafted and served a diverse selection of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Managed inventory levels, ordering supplies as needed to ensure efficient operations during peak hours.
- Developed and implemented drink specials to attract customers and increase bar revenue.
- Built and maintained a professional and friendly enviroment for all patrons.
- Trained new bartenders on techniques, customer service standards, and operational procedures for consistency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Pauls Deli
Williamsburg, VA
05.2023 - 02.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated efficient table turnover to maximize seating capacity during peak hours.
- Implemented upselling techniques, improving overall sales performance and guest satisfaction.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Service Bartender
Buffalo Wild Wings
Mechanicsville, VA
02.2022 - 08.2023
- Delivered exceptional customer service in high-volume environments.
- Trained new staff on menu items and beverage preparation techniques.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Experienced in a busy and fast paced environment.
Event Server /Banquet and Fine Dining Server
Horny Toads Resort
Lake Ozark, MO
06.2020 - 12.2021
- Provided exceptional customer service during events, ensuring guest satisfaction and seamless experiences.
- Coordinated table settings and arrangements for diverse event types, enhancing overall aesthetics and functionality.
- Assisted in menu planning and beverage selection, optimizing offerings to meet client preferences and dietary needs.
- Trained new servers on service protocols, promoting consistency and efficiency across event operations.
Education
High School Diploma -
New Kent County High School
New Kent, VA06-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Hospitality service expertise
Timeline
Bartender
Viniterra Golf Course
05.2024 - 07.2028
Server
Pauls Deli
05.2023 - 02.2025
Service Bartender
Buffalo Wild Wings
02.2022 - 08.2023
Event Server /Banquet and Fine Dining Server
Horny Toads Resort
06.2020 - 12.2021
High School Diploma -
New Kent County High School