Alyssa Ybarra
Austin,TX
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Texas Diabetes & Endocrinology
02.2023 - 05.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Patient Service Representative
Urology Austin
01.2020 - 12.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Call Center Representative
Alorica
06.2018 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
Akins High School
Austin, TX06.2014
Skills
- Front Office Management
- Customer Service
- Multi-Line Telephone Systems
- Problem-solving skills
- Office Organization
- Oral and writing communication
- Work Prioritization
- Time Management
Timeline
Front Desk Receptionist
Texas Diabetes & Endocrinology
02.2023 - 05.2024
Patient Service Representative
Urology Austin
01.2020 - 12.2022
Call Center Representative
Alorica
06.2018 - 01.2020
High School Diploma -
Akins High School