Alyssa Zendejas-Nava
Rancho Cucamonga,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle
07.2018 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Warehouse Cleaner
ABM Industries
03.2018 - 07.2018
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Food Service Worker
Levy Restaurants, LoanMart Field
04.2016 - 03.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Processed customer payments and balanced cash drawers.
- Adjusted food preparation methods in accordance with customer requests.
Sortation Associate
Amazon
11.2017 - 02.2018
- Sorted orders and packed items for shipment, conveying orders to shipping personnel
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Entered information into warehouse management system using handheld RF scanners and computer terminals.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.2017
Skills
- Hospitality and Accommodation
- Office Administration
- Interpersonal Relationships
- Billing and Accounting Support
- Analytical Thinking
- Time Management
- Business Development
Timeline
Service Manager
Chipotle
07.2018 - 06.2023
Warehouse Cleaner
ABM Industries
03.2018 - 07.2018
Sortation Associate
Amazon
11.2017 - 02.2018
Food Service Worker
Levy Restaurants, LoanMart Field
04.2016 - 03.2018
High School Diploma -
Rancho Cucamonga High School