Alyssa Anderson
Fort Lauderdale,FL
Summary
Driven individual highly skilled in managing reservations, telephone calls and customer inquiries. Bi-lingual, friendly and courteous with total commitment to guest satisfaction. Well-versed in mitigating guest dissatisfaction with prompt service and diplomatic communication. Organized and efficient multitasker able to work under pressure and adapt to new situations with a willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Night Auditor
Dalmar, A Tribute Portfolio Hotel by Marriott
Fort Lauderdale, FL
01.2023 - Current
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Private House Cleaner
Red Rock Cleaners
08.2022 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming, and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trashcans and transported waste to collection areas.
- Increased clientele by 10% through networking
Front Desk Supervisor
Home2 Suites by Hilton
Fort Lauderdale, FL
07.2022 - 09.2022
- Resolved service-related problems and documented actions in system.
- Managed lost and found items to assist guests with retrieving belongings.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
Front Desk Agent/Night Auditor
Home2 Suites By Hilton
10.2021 - 08.2022
- Politely welcomed arriving guests with positive demeanor, providing room keys and information on amenities and policies.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, such as parking and pet fees, and purchases from market.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation utilizing both OnQ system and SP2 program.
- Drove sales and maximized revenue by up-selling rooms and amenities
- Trained over 15 incoming team members on proper procedures and guest engagement
- Mastery of morning, evening, and overnight shift duties and responsibilities.
Breakfast Attendant
Tru By Hilton
08.2021 - 10.2021
- Executed efficient breakfast set-up and operations beginning at early hours and finishing prior to check out times.
- Managed over 100-120 guests a day
- Delivered exceptional guest experiences through attentive service and quick response to issues such as constant refills and advice about attractions in area.
- Inspected storage rooms and reported lists of products low in stock to manager for proficient re-ordering
- Unloaded and organized new shipments of food and cutlery
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
Education
High School Diploma -
South Plantation High School
Plantation, FL06.2021
Skills
- Work Station Organization
- Two-Way Radio Operation
- Conflict Resolution and Guest Relationship Establishment
- Positive Attitude and Energetic
- Phone and Email Etiquette
- Attention to Detail
- Computer Proficiency
- Cash Handling
- Check In and Check Out Procedures
- Data Confidentiality
- Problem Solving
- CDC Sanitation Guidelines
Affiliations
- Hands on Broward
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Interests
Poetry & Creative Writing
Volunteering
Tennis
Pottery / Sculpting
JavaScript
Timeline
Night Auditor
Dalmar, A Tribute Portfolio Hotel by Marriott
01.2023 - Current
Private House Cleaner
Red Rock Cleaners
08.2022 - Current
Front Desk Supervisor
Home2 Suites by Hilton
07.2022 - 09.2022
Front Desk Agent/Night Auditor
Home2 Suites By Hilton
10.2021 - 08.2022
Breakfast Attendant
Tru By Hilton
08.2021 - 10.2021
High School Diploma -
South Plantation High School
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