Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Hi, I’m
Alyssa Jade Billings
Dallas,TX
Summary
Overview
7
years of professional experience
Work History
Firstservice Residential
Resident Support Specialist
07.2023 - Current
Job overview
- Enhanced residents'' well-being by providing personalized support and assistance with daily living activities.
- Reduced resident stress levels through active listening, empathetic communication, and timely intervention in crisis situations.
- Managed individual care plans for residents, ensuring consistent provision of services tailored to their unique needs and preferences.
- Promoted a positive living environment by fostering strong relationships between residents, staff, and family members.
- Maintained accurate records of resident progress and incidents, facilitating ongoing assessment of program effectiveness.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each resident''s physical, emotional, and social wellbeing.
- Facilitated open lines of communication between families and residential staff to ensure consistent understanding of resident needs and expectations.
Keller Williams 865.977.0770
Remote Transaction Coordinator
03.2020 - 06.2023
Job overview
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
Keller Williams 865.977.0770
Director of Technology, Hybrid Remote
01.2021 - 02.2023
Job overview
- Oversaw the implementation of user-friendly applications, improving employee engagement and satisfaction with technology tools.
- Delivered comprehensive training programs, boosting staff proficiency in using new technologies effectively.
- Directed timely resolution of technical issues through efficient helpdesk management, minimizing downtime for endusers.
- Created internal product development roadmaps for technological solutions in KW Command
Keller Williams, The Amie Dearing Team
Executive Administrator, Hybrid Remote
03.2020 - 04.2022
Job overview
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Reduced expenses for the organization by negotiating vendor contracts and monitoring departmental budgets.
- Improved communication between departments with the creation of detailed reports and presentations on key initiatives.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
- Managed complex travel itineraries for executives to ensure seamless transportation logistics during business trips.
- Ensured compliance across all areas of responsibility including legal requirements or corporate policies.
SunTrust
Float Teller
06.2018 - 03.2020
Job overview
- Enhanced customer experience by accurately processing transactions and addressing inquiries.
- Reduced waiting times for clients by efficiently managing multiple teller stations.
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Maintained secure cash handling procedures, ensuring proper vault and drawer balancing.
- Increased customer loyalty by providing exceptional service and resolving issues promptly.
- Supported fraud prevention efforts by identifying suspicious activities and reporting to management.
- Ensured compliance with bank policies, procedures, and regulations while completing transactions.
- Strengthened relationships with customers through active listening and effective communication skills.
- Facilitated smooth transitions between teller stations, minimizing downtime and disruptions to service levels.
- Managed high-volume currency requests, ensuring efficient delivery of funds to customers in a timely manner.
Ace Flag Company
Custom and Promotional Product Coordinator
05.2017 - 05.2018
Job overview
- Streamlined inventory management processes for improved efficiency and accurate forecasting.
- Collaborated with cross-functional teams to develop innovative product solutions, resulting in increased customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, fostering lasting relationships with clients.
- Optimized supply chain operations through effective communication and collaboration with vendors and suppliers.
- Assisted in the creation of engaging product presentations for trade shows, conferences, and client meetings, showcasing unique features and benefits effectively.
- Improved order fulfillment rates by closely monitoring stock levels and proactively addressing any discrepancies or shortages.
- Enforced strict quality control procedures throughout the production process, guaranteeing consistent excellence across all products under coordination.
- Supported internal departments such as finance, legal, and design in the development of new products, ensuring seamless collaboration and alignment on project goals.
Education
SUNY At FredoniaFredonia, NY
Bachelor of Science from Communications And Media Management
05.2017
University Overview
Skills
- Remote work
- Goal setting
- Conflict resolution
- Behavior management
- Active listening
- Effective communication
- Computer literacy
- Time management
- Stress management
- Documentation proficiency
- Professional boundaries
- Team collaboration
- Program development
Timeline
Resident Support Specialist
Firstservice Residential
07.2023 - Current
Director of Technology, Hybrid Remote
Keller Williams 865.977.0770
01.2021 - 02.2023
Remote Transaction Coordinator
Keller Williams 865.977.0770
03.2020 - 06.2023
Executive Administrator, Hybrid Remote
Keller Williams, The Amie Dearing Team
03.2020 - 04.2022
Float Teller
SunTrust
06.2018 - 03.2020
Custom and Promotional Product Coordinator
Ace Flag Company
05.2017 - 05.2018
SUNY At Fredonia
Bachelor of Science from Communications And Media Management
Proficiencies
Proficiencies
- DocuSign
- ZenDesk
- Adobe Suite
- Kofax
- Outlook
- AirTable
- Excel
- Teams
References Available Upon Request
References Available Upon Request
Additional references, and extended employment history available upon request.
Proficiencies
Proficiencies
- DocuSign
- ZenDesk
- Adobe Suite
- Kofax
- Outlook
- AirTable
- Excel
- Teams
References Available Upon Request
References Available Upon Request
Additional references, and extended employment history available upon request.
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