Alyssa Burkett
Kansas City,MO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Shopper
Instacart
Kansas City, Missouri
09.2022 - Current
- Receive orders from customers via phone app.
- Shop for requested items.
- Communicate with customer when product is not available, recommend similar products for substitution.
- Bag items in neat organized manner.
- Deliver order to customer following delivery instructions.
Server
Who’s on 1st
Ankeny, Iowa
03.2024 - 06.2024
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Donut Decorator
Krispy Kreme
Clive, IA
05.2022 - 07.2022
- Mixed icings, glazes, and other ingredients for use in decorating donuts.
- Cleaned work surfaces and equipment between batches of donuts.
- Prepared fillings for jelly-filled donuts.
- Stocked shelves with freshly baked donuts throughout the day.
- Inspected finished products to ensure they met company standards for quality control.
- Frosted and decorated donuts according to customer specifications.
- Packaged completed orders for delivery or pickup by customers.
Kitchen Staff Member
Kum & Go
Clive, Iowa
09.2020 - 05.2022
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Monitored inventory of supplies and communicated needs to supervisor.
- Kept track of food waste and spoilage to ensure minimal loss.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Responded promptly to customer complaints regarding food quality or service issues.
- Adhered to established sanitation standards while preparing food items.
- Performed other related duties as assigned by supervisor.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Transported trash to dumpster, properly disposing of expired food items.
Drive-Thru Cashier
McDonald's
Ankeny, Iowa
01.2019 - 04.2020
- Greeted customers, took orders, and provided product information.
- Maintained knowledge of current menu items, prices, and promotions.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Received payment from customers and made change as needed.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Verified that orders were accurate and complete before delivering them to customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2020
Skills
- Merchandise presentation
- Store maintenance
- Point of sale systems
- Brand representation
- Strong Work Ethic
- Stock replenishment
- Shelf Stocking
- Heavy Lifting
- Verifying Order Accuracy
- Flexible Schedule
- Customer Service
- Planning and Organization
- Attention to Detail
- Accurate money handling
- Mobile ordering understanding
- Shopping management
- Payment Processing
Timeline
Server
Who’s on 1st
03.2024 - 06.2024
Shopper
Instacart
09.2022 - Current
Donut Decorator
Krispy Kreme
05.2022 - 07.2022
Kitchen Staff Member
Kum & Go
09.2020 - 05.2022
Drive-Thru Cashier
McDonald's
01.2019 - 04.2020
High School Diploma -
Penn Foster Career School