Alyssa Tiznado
Fresno,USA
Summary
Highly skilled professional with expertise in office management, software proficiency, and occasional design. Adept at managing administrative tasks, facilitating teamwork, and solving complex problems. Proven ability to thrive in dynamic environments, with a strong foundation in both technical and creative disciplines.
Overview
5
5
years of professional experience
Work History
Clerk
Internal Revenue Service
01.2023 - Current
- Creates and manages production, inventory, and attendance reports according to program, functional, and organizational needs, including special reports.
- Manages various administrative tasks through an automated system, including work assignments, inventory records, research orders, correspondence handling, personnel record maintenance.
- Identifies missing, incorrect, and unrecognizable data and takes appropriate course of action to resolve errors or refers to others for correction.
- Skill in maintaining a wide variety of work operations in rapid succession; operating office equipment to conduct work processes.
- Knowledge of mail production equipment, mailing practices and procedures; including minor technical issues and routine adjustments. Receiving outgoing registered and certified mail for shipment.
Front Desk Assistant
California State University East Bay
01.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coordinated with vendors for repair and maintenance.
Tax Examiner
Internal Revenue Service
02.2020 - 12.2020
- Resolved inquiries and researched tax data through IDRS, accounting records, telephone contact, and IRS officials.
- Handled sensitive information regarding personal records and files; 1040s, SSNs, Addresses, and Bank information.
- Adjusted taxpayer accounts, recomputed tax liabilities, and prepared manual refunds; Referred violations of tax law for examination or legal determinations.
- Handled IDRS Errors within the system, providing corrections to taxpayer accounts.
Education
BA - Illustration, Digital Arts, Graphic Arts, Photoshop
California State University
Hayward, CA01.2023
Associate of Arts Transfer - Studio Arts, Ceramics, Oil/Acrylic, 2-D & 3D Art
Clovis Community College
Fresno, CA01.2020
High School Diploma - undefined
McLane High School
Fresno, CA01.2017
Certificates - Network Management and Computer Maintenance
Center of Advanced Research and Technology
Clovis, CA01.2017
Skills
- Office Management
- Research
- Records retrieval
- Mail sorting
- Information security
- Administrative support
- File and database management
- Mail handling
- Confidentiality
- Proficient in office related technology
- Scanning and copying
- Record preparation
Timeline
Clerk
Internal Revenue Service
01.2023 - Current
Front Desk Assistant
California State University East Bay
01.2021 - 12.2021
Tax Examiner
Internal Revenue Service
02.2020 - 12.2020
BA - Illustration, Digital Arts, Graphic Arts, Photoshop
California State University
Associate of Arts Transfer - Studio Arts, Ceramics, Oil/Acrylic, 2-D & 3D Art
Clovis Community College
High School Diploma - undefined
McLane High School
Certificates - Network Management and Computer Maintenance
Center of Advanced Research and Technology
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