Cassandra Santaigo
Oak Park,IL
Summary
Results-driven Store Manager with extensive experience in planning and problem-solving. Maximizes resource utilization to enhance operational scalability and profitability. Coaches and motivates staff for advancement while streamlining processes to improve customer engagement and expand revenue streams.
Overview
21
21
years of professional experience
Work History
Clerk
Proviso Township
Hillside, Illinois
03.2026 - Current
- Recorded vital statistics by processing birth and death certificates.
- Processed incoming documents to facilitate efficient record-keeping.
- Managed office supplies to support uninterrupted office operations.
- Assisted residents with inquiries, enhancing access to local services.
- Collaborated with team members to enhance workflow and operational efficiency.
- Conducted routine audits of files to ensure accuracy and compliance standards.
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Operated cash register to process cash, check, and credit card transactions.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
Store Manager
Zales The Diamond Store
Lombard, IL
07.2015 - 01.2026
- Evaluated store performance and implemented improvement plans based on feedback to enhance operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory and supplies to ensure availability and support seamless store operations.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory and supplies to maintain material availability.
Cashier
Cocharios Pizza
Chicago, IL
02.2009 - 06.2025
- Conducted price checks for special orders or discounts, enhancing customer satisfaction.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Facilitated customer purchases to enhance satisfaction and support sales. and signed customers up for rewards program.
- Processed sales transactions efficiently, minimizing customer wait times.
- Fulfilled additional tasks assigned by management to support team objectives. as assigned by management.
- Completed various responsibilities as designated by management.
Cashier
Burger King
Chicago , IL
03.2011 - 07.2015
- Processed payments accurately using cash register and point of sale equipment, ensuring seamless customer transactions.
- Maintained organized and well-stocked drive-thru station, enhancing customer experience and service efficiency.
- Greeted customers, took orders, and provided product information.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Executed end-of-shift tasks, including cash drawer reconciliation and transaction verification, to ensure financial accuracy.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Adhered to social distancing protocols and wore mask or face shield.
- Welcome patrons to create a friendly atmosphere, speaking clearly to take orders and give details about food items.
Cashier
Micro Center
Chicago, IL
02.2006 - 07.2010
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed credit card, cash, and check payments with attention to accuracy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Balanced daily transactions on a computerized point-of-sale system.
- Handled additional responsibilities to support team operations.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Greeted customers promptly and addressed their questions effectively.
Cashier
Walgreens
Chicago, IL
01.2009 - 06.2009
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Checked prices for special orders or discounts requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Facilitated customer transactions to enhance shopping experience. and signed customers up for rewards program.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Carried out various responsibilities assigned by management to ensure efficiency. as assigned by management.
- Verified customer age requirement for alcohol or tobacco purchases.
- Assisted customers with purchases and enrolled them in rewards program.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Welcomed customers and addressed their questions promptly.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Executed various tasks assigned by management.
Education
High School Diploma -
Notre Dame High School For Girls
Chicago, ILSkills
- Document management
- Inventory management
- Inventory control
- Cash handling
- Customer service
- Customer assistance
- Customer engagement
- Office management
- Office collaboration
- Time management
- Task coordination
- Teamwork
- Team leadership
- Employee training
- Staff training
- Conflict resolution
- Problem solving
- Relationship building
Timeline
Clerk
Proviso Township
03.2026 - Current
Store Manager
Zales The Diamond Store
07.2015 - 01.2026
Cashier
Burger King
03.2011 - 07.2015
Cashier
Cocharios Pizza
02.2009 - 06.2025
Cashier
Walgreens
01.2009 - 06.2009
Cashier
Micro Center
02.2006 - 07.2010
High School Diploma -
Notre Dame High School For Girls