Alyssia Arevalo Kendall
Albany,GA
Summary
Customer-focused professional with experience as a receptionist in a busy body shop environment. Skilled in handling a high volume of calls, scheduling appointments, and assisting customers with service inquiries. Strong communicator with proven ability to resolve customer concerns, multitask, and provide excellent service in fast-paced settings. Seeking to leverage customer service expertise as a Customer Call Representative.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
Work History
Receptionist
Master Body Works
Albany, GA
11.2023 - Current
- Greeted clients warmly and directed them to appropriate services.
- Answered phone calls and managed appointment scheduling efficiently.
- Maintained cleanliness and organization of the reception area daily.
- Coordinated with technicians to ensure timely service delivery for clients.
- Managed incoming and outgoing mail and packages effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Education
Lee County High School
Leesburg , GASkills
- Appointment scheduling
- Customer service
- Mail management
- Data entry
- Active Listening & Empathy
- Microsoft Office Suite / Scheduling Software
- Conflict Resolution & Problem Solving
- Client interaction
Timeline
Receptionist
Master Body Works
11.2023 - Current
Lee County High School