Alyssia Brockman
St Louis,MO
Summary
I am seeking a position in an organization that will benefit from my initiative, capabilities, and contribution. I am especially interested in a position with the potential for advancement and increased decision-making responsibilities. Summary of qualifications: Reputation as a dependable and accountable employee Data entry, computer experience, and excellent verbal skills Multi line phone skills, appointment scheduling, and customer service
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Carboline
08.2021 - Current
- Managing incoming calls
- Order entry, managing a team of sales representatives
- Reviewing backlog, order follow-up, working with warehouses on inventory requests and stock issues, working with transportation to update and expedite shipments for customers and sales reps, handling lost / damaged shipments, requesting credits and RGA’s, resolving customer issues
- Responding promptly to customer inquiries, keeping records of customer interactions and PO’s,
- Communicating and coordinating with colleagues
Customer service/ Retention specialist
Carshield
09.2020 - 08.2021
- Handle customer inquiries, complaints, billing questions, and payment extension/ service requests
- Interface daily with internal partners in accounting, new business operations, and consumer affairs divisions
- Calm customers, repair trust, locate first call resolution, and design best option solutions
- Analyze customer feedback, design and implement customer retention strategies to increase loyalty and retain business
- Process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of canceling services.
Lead toddler teacher
Chesterfield Academy
04.2014 - 07.2020
- Demonstrated excellent customer service to children and families
- Coordinated with all other staff using a team approach
- Worked and collaborated with co- teacher on daily routines
- Reviewed daily lesson plans and activities with co- teacher
- Prepared classroom and learning material prior to start of school day
- Attended to individual children’s needs while simultaneously taking care of other children
- Adjusted learning techniques to fit each child when needed
- Engaged and motivated children with simulating activities that encouraged early learning
- Managed overall group interaction amongst children
- Communicated with parents daily through daily report sheets.
Server/ Bartender
Whiskey Styx Bar And Grill
10.2018 - 09.2019
- Responsible for greeting guests, seeing to their needs, and delivering prompt accurate service
- Serving food and beverages to guests
- Responsible for ensuring an enjoyable dining experience.
Manager/ Shift leader
Sheridan's Frozen Custard
09.2011 - 10.2018
- Maintaining a great costumer relationship
- Providing employees and customers with a friendly atmosphere
- Ensuring customers satisfaction with product and service
- Overseeing day to day operations, scheduling, and directing employee's through their daily routines
- Opening and closing business, counting cash registers at the beginning and end of shifts, and handling cash deposits.
Education
High School Diploma -
Pattonville High School
Maryland Heights, MO07.2013
Skills
- Equipment Preparation
- Technical Proficiency
- Station Preparation
- Training Initiatives
- Cash Drawer Balancing
- Prioritization
- Computer Proficiency
- Microsoft Excel
- Call Triaging
- Critical Thinking
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Carboline
08.2021 - Current
Customer service/ Retention specialist
Carshield
09.2020 - 08.2021
Server/ Bartender
Whiskey Styx Bar And Grill
10.2018 - 09.2019
Lead toddler teacher
Chesterfield Academy
04.2014 - 07.2020
Manager/ Shift leader
Sheridan's Frozen Custard
09.2011 - 10.2018
High School Diploma -
Pattonville High School
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