Alyssia Grant
Chicago
Summary
Smart and focused individual proudly touting exemplary skills. Successful professional with experience organizing events. Known for reliability, resourcefulness, and excellent time-management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Comfort Keepers Home Care
Chicago
03.2022 - 08.2023
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients at home.
- Coordinated transportation for clients to appointments and social activities.
Program Associate
CORESTAFF Services
Chicago
04.2021 - 01.2022
- Assist in field-based humanitarian response activities that support local vaccine clinics.
- Adhere to safety protocols at all times.
- Follow all CORE procedures and help implement at clinical sites.
- Duties could include patient interaction (pre-screening patients for appointments, checking in/registering patients, documenting vaccine administration, observing patients post-vaccine, checking out)
- Greeting and pedestrian traffic flow
- Vehicle traffic management
- Performing inventory, and other organizational tasks around site.
- Perform any other work-related duties if applicable.
Supervisor
UChicago Medicine
Chicago
08.2021 - 01.2022
- I am responsible for running shifts, stocking, counting safe, deposits and cash for daily shifts.
- Supervised daily operations in a fast-paced healthcare environment.
- Trained and mentored staff on best practices and protocols.
- Ensured compliance with hospital policies and safety regulations.
Manager
Subway
Meridian
09.2018 - 09.2019
- I am responsible for opening and closing the store.
- I make the weekly schedule.
- I am responsible for inventory counts weekly and also payroll.
- Other responsibilities include controlling labor and shift counts, food temp logs and passing monthly inspections!
Call Center Representative
iQor
Meridian
06.2018 - 09.2018
- I handled inbound and outbound calls for att.
- We helped customers with direct TV needs.
- Example: program remotes, help with tv guides, and paying bills.
- We had to meet goals asking customers to buy upgrades and or protection plans.
Shift Leader
Krystal
Meridian
05.2016 - 03.2018
- I was responsible for opening and closing of the store.
- I handled cash registers and deposits.
- I excelled in customer service and making every guest happy.
- I handled guest concerns and complaints.
- I trained new crew members on every position in the store.
- I was soon promoted to assistant manager.
- After being promoted to shift manager, I made schedules, was apart of the hiring process and assisted the General Manager with ordering trucks and inventory.
Assistant Manager
Krystal
Meridian
05.2016 - 03.2018
Shift Leader
Long John Silvers
Meridian
12.2012 - 05.2016
- Supervised other staff during shifts worked.
- Ensured staff completed all shift tasks.
- Interacted with all customers in a friendly manner.
- Resolved customer complaints.
- Wrote weekly staff schedules for shift.
- Ensured all close-down duties were completed, including mopping, cleaning, and disinfection of food preparation surfaces.
- Performed money counts with cashiers of drawers and addressed discrepancies.
Tray line/ Dietary Aide
Baptist Hospital
Pensacola
11.2011 - 10.2012
- Prepare meals/snacks as assigned by supervisor according to planned menus established schedules resident requests and sanitary directives.
- Serve meals in resident rooms dining rooms and other designated areas.
- Load and distribute food trays and carts to residents rooms and/or dining room areas; collects and returns food carts to dishwashing area.
- Assists in receiving and storing food and supplies; stores items properly labeled and dated according to guidelines.
- Performs defined work routines using various dietary utensils supplies and equipment as assigned by the Dietary Manager.
Front Desk Receptionist
Holiday Inn
Pensacola
11.2010 - 10.2011
- Promoted positive guest relations to all individuals approaching the Front Desk.
- Liaised with vendors to resolve issues with Internet phone and in-room movies.
- Issued keycards and escort instructions to bellhops.
- Cleaned and maintained lobby and common areas, restocking supplies and watering plants.
- Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Shift Leader
Claire's
Pensacola
04.2008 - 10.2010
- Organizing shift schedules for team members.
- Monitoring attendance, tardiness and time off.
- Assigning duties to specific employees based on role and skills.
- Supervising employees and assisting with tasks as necessary.
- Conducting performance reviews and sharing feedback with both upper management and team members.
- Managing employees requests and transgressions.
- Training new and current team members on tasks.
- Handling customer issues and managing conflicts.
- Adhering to company policies and health, safety and employment standards.
- Balancing cash drawers and preparing cash deposits.
Education
College Degree - Medical Assisting
Meridian Community College
Meridian, MSHigh school or equivalent -
Pine Forest High School
Skills
- Management
- Customer Service
- Retail Management
- Key Holder
- Cold Calling
- Retail Sales
- Store Management Experience
- Assistant Manager Experience
- Payroll
- Shift Management
- Microsoft Word
- Cleaning Experience
- Recruiting
- Dietary Aide Experience
- Food Preparation
- Supervising Experience
- Hotel experience
- Hospital Experience
- Employee Orientation
- Interviewing
Certification
Driver's License
Assessments
- Written communication, Proficient, 04/01/18
- Customer focus & orientation, Familiar, 05/01/21
- Cooking skills: Basic food preparation, Familiar, 06/01/21
- Customer service, Familiar, 04/01/21
- Call center customer service, Completed, 05/01/21
- Advanced attention to detail, Completed, 05/01/21
- Data entry: Accuracy, Proficient, 06/01/21
- Work style: Reliability, Proficient, 05/01/21
- Restaurant manager, Highly Proficient, 04/01/21
- Food safety, Familiar, 06/01/21
- Food service: Customer situations, Proficient, 03/01/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Caregiver
Comfort Keepers Home Care
03.2022 - 08.2023
Supervisor
UChicago Medicine
08.2021 - 01.2022
Program Associate
CORESTAFF Services
04.2021 - 01.2022
Manager
Subway
09.2018 - 09.2019
Call Center Representative
iQor
06.2018 - 09.2018
Shift Leader
Krystal
05.2016 - 03.2018
Assistant Manager
Krystal
05.2016 - 03.2018
Shift Leader
Long John Silvers
12.2012 - 05.2016
Tray line/ Dietary Aide
Baptist Hospital
11.2011 - 10.2012
Front Desk Receptionist
Holiday Inn
11.2010 - 10.2011
Shift Leader
Claire's
04.2008 - 10.2010
College Degree - Medical Assisting
Meridian Community College
High school or equivalent -
Pine Forest High School