Alyssia Lumpkins
Hampton,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
SUBWAY®Restaurants
06.2023 - 02.2024
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Cashier
Hardee's
10.2021 - 06.2023
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06.2023
Skills
Cashier training
Store Opening and Closing
Adaptability and Dependability
Online Order Picking
Customer Service
POS System Operation
Team Leadership
Flexible Schedule
New Hire Training
Timeline
Cashier Team Lead
SUBWAY®Restaurants
06.2023 - 02.2024
Cashier
Hardee's
10.2021 - 06.2023
High School Diploma -
Kecoughtan High School