Alyssia Spriggs

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 15%.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Increased over 20% of employee performance and job satisfaction to strengthen retention and engagement.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Managed opening and closing procedures for 5 locations, and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Responded to customer concerns and ended with customer satisfaction rates of 95%. Also implemented my techniques with other managers to significantly raise customer satisfaction ratings.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

• Educated workers about proper safety procedures to prevent accidents and injuries
• Deployed corrective actions quickly to maintain strong quality standards and protect consumers
• Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping
• Led production management as a senior supervisory member by offering technical support and guidance to less experienced managers

• Supported store manager in increasing profit sales monthly by 15%.
• Adhered to company standard operating procedures (SOP) ensuring store merchandise and cash were safely and professionally handled.
• Maintained cash control and prepared daily deposits to keep on-site cash secured and at optimal levels.
• Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
• Hired and trained hourly team members to build successful team focused on positive customer relations and consistent sales.
• Implemented resets for new merchandise, including preparing clearance sections, changing signage, and implementing end caps to move overstocks.
• Developed ambitious goals and empowered employees with knowledge and skills to consistently meet targets.

GPA: 3.6/4.0