Alyxis Hernandez
Summary
Detail oriented, focused, and self-motivated professional offering 10 years of exceptional customer service experience by maintaining a positive attitude while exceeding company expectations offering the following strengths:
Overview
10
10
years of professional experience
Work History
Legal Support Specialist
The Husband And Wife Law Team
08.2021 - 01.2025
- Enhanced case management by developing and maintaining well-organized legal files.
- Ensured HIPPA compliance in the handling, storage, and transmission of patient data while maintaining confidentiality and security protocols.
- Tested and launched new legal softwear during August of 2024.
- Consistently exceeded KPI goals by sending 100% of requests out within 48 hours and receiving over 90% of requests within 3 weeks.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and fostering collaborative relationships among colleagues.
- Generated requests such as billing, medical records, balance verifications, police reports, etc.
- Tracked payments and followed up on outstanding invoices.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
Customer Service Advocate
GM Financial
05.2019 - 04.2021
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Participated in activities designed to improve customer satisfaction and business performance.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Launched an IOS messaging platform.
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
- Directed incoming calls and online messages to internal personnel and departments, routing to best-qualified department.
Sales Associate
Famous Footwear
03.2016 - 05.2019
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed and packaged online orders.
- Cleaned and sanitized to maintain store visual appeal.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Assistant
Ahwatukee Travels
01.2015 - 03.2017
- Commuted and worked several events including Phoenix Bridal Show.
- Set up intriguing displays and booths to grab customer's attention.
- Contacted clients via phone, email, and in person.
- Stayed up to date on news, travel procedures, and provided detailed itinerary.
- Worked with customer budgets.
- Supported efficient meetings by organizing spaces and materials. documenting discussions and distributing meeting notes.
- Drafted agendas, recorded minutes and created documents for meetings.
Education
Associate of Arts - Political Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZHigh School Diploma -
Poston Butte High School
San Tan Valley, AZSkills
- Multitasking and Prioritization
- Project Management
- Creative Problem Solving
- Thrive in fast-paced work environments
- Customer Retention Strategies
- Strategic Thinking
- Excellent verbal and written communication
- Data Entry
- Document Editing
- Event planning and coordination
- Public speaking
- Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc)
Timeline
Legal Support Specialist
The Husband And Wife Law Team
08.2021 - 01.2025
Customer Service Advocate
GM Financial
05.2019 - 04.2021
Sales Associate
Famous Footwear
03.2016 - 05.2019
Assistant
Ahwatukee Travels
01.2015 - 03.2017
Associate of Arts - Political Science
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Poston Butte High School
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