Alze Cornegay
Macon,GA
Summary
Dynamic and organized professional with a proven track record at Grand and Mercy Home Care, excelling in appointment scheduling and client relations. Demonstrated ability to streamline operations, enhancing efficiency and client satisfaction. Adept at managing multiple tasks while maintaining a service-oriented mindset and ensuring confidentiality in all communications.
Overview
4
4
years of professional experience
Work History
Receptionist
Grand and Mercy Home Care
Macon, GA
08.2022 - Current
- Managed incoming calls and directed inquiries to appropriate staff members.
- Maintained organized front desk operations and ensured a welcoming environment for clients.
- Scheduled appointments and coordinated client visits to optimize care services.
- Assisted in maintaining accurate patient records and facilitated information sharing among staff.
- Collaborated with healthcare professionals to improve communication and service delivery standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Utilized electronic health record systems to update patient information efficiently.
- Provided support in the onboarding process for new team members, enhancing training effectiveness.
Package Handler
FedEx
Macon, GA
11.2024 - 01.2025
- Operated material handling equipment to efficiently move packages within sorting facility.
- Sorted and organized packages based on destination for optimal processing flow.
- Maintained cleanliness and safety standards throughout work area to ensure compliance.
- Collaborated with team members to meet daily operational targets and deadlines.
- Conducted quality checks on outgoing shipments to ensure accuracy and integrity.
- Assisted in training new employees on package handling procedures and safety protocols.
- Adapted quickly to changes in workflow demands and implemented solutions for efficiency.
- Monitored equipment performance, reporting issues promptly for timely resolution.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Cook
KFC Taco Bell
Macon, GA
03.2023 - 07.2023
- Prepared food items following standardized recipes and portion control guidelines.
- Maintained cleanliness and organization of kitchen workspace to uphold health standards.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Operated kitchen equipment, including fryers, grills, and ovens, ensuring proper usage.
- Collaborated with team members during peak hours to ensure efficient service delivery.
- Implemented waste reduction strategies by optimizing ingredient usage during meal prep.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Adapted quickly to changing menu items and customer preferences to enhance satisfaction.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Youth Development Professional
Boys and Girls Club of Central Georgia
03.2022 - 04.2023
- Planned and facilitated engaging youth programs to promote social skills and personal development.
- Collaborated with team members to assess individual youth needs and tailor activities accordingly.
- Implemented safety protocols to ensure a secure environment for all participants during club events.
- Developed positive relationships with youth, fostering trust and open communication within the club setting.
- Coordinated volunteer initiatives, enhancing community involvement in club programs and activities.
- Monitored participant progress, providing constructive feedback to encourage personal growth and achievement.
- Organized team-building activities that promoted collaboration and leadership skills among youth members.
- Trained new staff on program procedures and best practices, ensuring consistency in service delivery.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Developed strong rapport with families, ensuring their involvement in supporting the growth of their children within our programs.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Improved communication skills among participants by facilitating group activities and fostering open dialogue.
- Took part in sports, games, and movie nights with children.
- Led training sessions for staff members focused on best practices in youth development, enhancing overall program quality across the board.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
- Helped set appropriate goals and plans to achieve targets.
- Assisted youth in developing problem-solving and communication skills to support stress management.
Education
GED -
Central Georgia Technical College
Macon, GASkills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Appointment scheduling
Scheduling
Scheduling appointments
Greeting and seating clients
Data inputting
Office administration
File management
Administrative support
Schedule management
Multi-line telephone operation
Professional demeanor
Calendar management
Typing speed
Service-oriented mindset
Office management
Tech-Savvy
Timeline
Package Handler
FedEx
11.2024 - 01.2025
Cook
KFC Taco Bell
03.2023 - 07.2023
Receptionist
Grand and Mercy Home Care
08.2022 - Current
Youth Development Professional
Boys and Girls Club of Central Georgia
03.2022 - 04.2023
GED -
Central Georgia Technical College