Alzeda R. Nickelberry
Memphis,TN
Summary
Dynamic Store Manager with a proven track record at Greg's Men Store, excelling in customer relations and team leadership. Enhanced sales through innovative merchandising and effective training, achieving significant improvements in customer satisfaction. Skilled in inventory management and fostering a positive work environment, driving team performance and operational success.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
42
42
years of professional experience
Work History
Material Handler
Federal Express
Memphis, TN
02.2022 - 09.2023
- Loaded and unloaded freight, ensuring accurate placement in designated areas.
- Collaborated with team members to optimize workflow and improve loading processes.
- Packed items into appropriate containers for shipment.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Helped train new employees in safe practices and warehouse procedures.
- Increased customer satisfaction by accurately and promptly processing orders.
Store Manager
Greg's Men Store
Memphis, TN
11.2013 - 01.2020
- Supervised daily store operations, ensuring high standards of customer service and product presentation.
- Trained and mentored team members to enhance performance and improve sales strategies.
- Analyzed inventory levels, implementing effective stock management practices to minimize losses.
- Developed promotional displays that increased customer engagement and drove sales growth.
- Managed staff schedules, optimizing workforce efficiency and maintaining adequate coverage during peak hours.
- Implemented loss prevention measures, reducing theft incidents through staff training and surveillance upgrades.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Management Trainee
Marshalls Department Store
Memphis, TN
10.1981 - 03.1986
- Supervised daily store operations, ensuring high standards of customer service and product presentation.
- Trained and mentored team members to enhance performance and improve sales strategies.
- Analyzed inventory levels, implementing effective stock management practices to minimize losses.
- Developed promotional displays that increased customer engagement and drove sales growth.
- Managed staff schedules, optimizing workforce efficiency and maintaining adequate coverage during peak hours.
- Conducted regular performance reviews, providing feedback and fostering professional development among team members.
- Implemented loss prevention measures, reducing theft incidents through staff training and surveillance upgrades.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Suit Consultant
New York Suit Exchange
Memphis, TN
09.2009 - 03.2011
- Evaluated customer needs and feedback to drive product and service improvements.
- Analyzed client needs to develop tailored solutions, enhancing satisfaction and engagement.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
Supervisor
Kohls Department Store
Memphis, TN
06.2006 - 10.2008
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented inventory management processes to reduce stock discrepancies.
- Enforced company policies to maintain a safe and compliant work environment.
- Developed promotional displays that enhanced product visibility and drove sales growth.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Cato's Fashion
Memphis, TN
03.2005 - 09.2006
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Citi Trends
Memphis, TN
08.2000 - 02.2005
- Supervised daily store operations, ensuring high standards of customer service and product presentation.
- Trained and mentored team members to enhance performance and improve sales strategies.
- Analyzed inventory levels, implementing effective stock management practices to minimize losses.
- Developed promotional displays that increased customer engagement and drove sales growth.
- Managed staff schedules, optimizing workforce efficiency and maintaining adequate coverage during peak hours.
- Conducted regular performance reviews, providing feedback and fostering professional development among team members.
- Implemented loss prevention measures, reducing theft incidents through staff training and surveillance upgrades.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Brooks Beauty Supply
Memphis, TN
08.1994 - 03.1996
- Supervised daily store operations, ensuring high standards of customer service and product presentation.
- Managed staff schedules, optimizing workforce efficiency and maintaining adequate coverage during peak hours.
- Collaborated with suppliers to negotiate favorable terms, improving profitability on key merchandise lines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
Associate of Science - Fashion Merchandising And Retail Management
Draughons Junior College
Memphis, TN06.1979
Skills
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Inventory management
- Retail merchandise quality standards
Interests and Activities
Active member in church ( First Lady) Pastor's Wife since 2013
Sewing and clothing designer
Coordinate fashion shows
Modeled for cruise ships and various retail commercials
Timeline
Material Handler
Federal Express
02.2022 - 09.2023
Store Manager
Greg's Men Store
11.2013 - 01.2020
Suit Consultant
New York Suit Exchange
09.2009 - 03.2011
Supervisor
Kohls Department Store
06.2006 - 10.2008
Store Manager
Cato's Fashion
03.2005 - 09.2006
Store Manager
Citi Trends
08.2000 - 02.2005
Store Manager
Brooks Beauty Supply
08.1994 - 03.1996
Management Trainee
Marshalls Department Store
10.1981 - 03.1986
Associate of Science - Fashion Merchandising And Retail Management
Draughons Junior College