Amad Algazali
Detroit,MI
Summary
Adept at enhancing customer satisfaction and team performance, I leveraged my problem-solving and customer service skills at 313 Customs Wraps & Graphics to resolve disputes and cross-train staff, significantly improving service delivery. My experience includes efficient route planning and safe driving, ensuring timely and accurate deliveries across diverse environments.
Overview
7
7
years of professional experience
Work History
Driver
313 Customs Wraps & Graphics
10.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Manager
313 Customs Wraps & Graphics
10.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Delivery Driver
DoorDash
08.2018 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Driver
Happys Pizza
07.2017 - 10.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
1-1/2 Year - Computer Information Technology
Wayne County Community College District
Detroit, MI06.2025
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Safety Protocols
- Transportation
- Vehicle Maintenance
- Traffic Law Observation
- Basic vehicle repairs
- Heavy Lifting
- Order picking and processing
- Materials Transport
- Shipping and packaging
- Customer rapport
- Staff Development
- Business Management
- Delivery pickup
- Driving and transportation
- Multitasking Abilities
- Self Motivation
- Teamwork and Collaboration
Languages
Arabic
Full Professional
Timeline
Driver
313 Customs Wraps & Graphics
10.2022 - Current
Manager
313 Customs Wraps & Graphics
10.2022 - Current
Delivery Driver
DoorDash
08.2018 - 10.2021
Delivery Driver
Happys Pizza
07.2017 - 10.2018
1-1/2 Year - Computer Information Technology
Wayne County Community College District
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